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Watch our help video for instructions on how to complete an SAQ.

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Frequently asked Questions

Quickly find answers to the most popular frequently asked questions.

Why have I received an invitation to complete a questionnaire?

You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organisation has already completed on the platform.

Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier selection process or for compliance management and reporting purposes. You need to use the correct invitatio…

1. If you are the correct person to complete the questionnaire and you do not have an account on the platform, follow the instructions on the 'How do I register my organisation' help page
2. If you already have an account on the platform go to the 'Sign in' page and enter your login details
3. Go to…

Can I re use answers from a similar previously completed questionnaire?

Yes, if you have previously completed a similar questionnaire you can re-use the answers when you start a new questionnaire.

The questionnaires on the platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to complete multiple questionnaires for one or more of your customers. Where questionnaires cover policy and process information, you may want to re-use t…

1. Go to your dashboard
2. Locate the SAQ you wish to complete
3. Select 'Respond'
3. Use the 're-use answers from another questionnaire' link when it is shown on the questionnaire introduction page
4. Select the questionnaire you wish to 're-use' the answers from and select 're-use'
5. Edit any ans…

How do I start a questionnaire?

To start a questionnaire, if you have received an invitation code from your buyer all you need to do is go to the 'Enter invitation code' link from the right-hand side of your dashboard.
If you do not have an invitation code, you can still start a questionnaire, please see instructions on how to do…

Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier selection process or for compliance management and reporting purposes. You may already have started or compl…

. Go to the 'Enter the invitation code' page from options on the Dashboard
2. Enter the invitation code that you have received
3. Check that it is for the correct customer
4. Enter the information about the scope of the questionnaire
5. Answer all the questions and ensure that you submit your answer…

How do I download a questionnaire PDF report?

To download a questionnaire PDF report, select the hyperlink option of 'SAQ Report' on your location.

A PDF report of the SAQ will become available once the SAQ has been completed. The report will be available for download on the 'View' page of the questionnaire. Once downloaded, the user is able to view the report which outlines the questionnaire answers that have been filled in. If you are experie…

1. Go to your dashboard on SupplierAssurance
2. In the search field on your dashboard, enter the DUNS number of the completed location for which you wish to download the SAQ Report
3. Select 'View' on the location tile and this will take you the location details page
4. On the right hand side select…

How do I deny questionnaire sharings?

To deny questionnaire sharings, please select the option to 'Deny' through the 'Manage data sharing' hyperlink.

When completing a questionnaire, you have the ability to share with your customer manually or by using an invitation code. Once a questionnaire is shared and the sharing has been accepted, the questionnaire cannot be deleted.
If you wish to delete the questionnaire, you must deny the sharing using t…

1. Go to your dashboard on SupplierAssurance
2. On your dashboard, select 'Manage data sharing'
3. Use the search field to find the location that you wish to delete and select 'Filter
4. To 'Deny' a sharing, please select the 'Status' in the corresponding column, e.g. 'Accepted' of the questionnaire…

Why is there additional guidance on my questionnaire page?

This guidance is providing further information to the question that you are completing in your questionnaire.

The extra guidance is based underneath each question within the SAQ 4.0. Whilst responding to the SAQ 4.0, this will help you as well as provide you with further information to assist you with completing your questionnaire.

1. Go to your dashboard on SupplierAssurance
2. Locate the SAQ you want to respond to
3. Select 'Respond'
4. The additional guidance will be present under each reference within your questionnaire


If you have any further questions regarding the SupplierAssurance platform, please use our Live Web ch…

How do I delete a location

You have the ability to delete any location that you have created.

Before you can delete the location, you need to ensure the location does not have a questionnaire, that has been shared with a buyer associated with it.
If your location has a shared questionnaire associated with it, first deny the sharing of the questionnaire before proceeding to delete the location.

1. Go to your dashboard on SupplierAssurance
2. Find the location you wish to delete by using the filter search option
3. Select 'share' to view if your location is currently shared
4. View the sharing associated to your location by using the filter option
5. Select the sharing 'status' and select '…

How do I find my existing location

Go to 'Your dashboard' and set the 'Questionnaire' filter for your questionnaires to be listed.

When a supplier has completed a questionnaire, this is stored on their dashboard. All of the information that has been previously entered in to the location will be stored and available for updating if necessary. If you are unable to find a completed location, you must change the dashboard filters t…

1. Go to your dashboard on SupplierAssurance
2. Set the 'Questionnaires' filter to 'SAQ 4.0'
3. All of the questionnaires assigned to you will appear for you to view


If you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our support team will…

Once I submit my questionnaire who can see my answers?

Users on your own account with the relevant viewer permission and your customer(s) that the response has been shared with can see the answers.

A combination of user permissions and strict sharing controls ensures that only approved users on your organisation account can view questionnaire data and offer to share this with a customer. The Viewer permission provides read only access rights to questionnaire responses. The Buyer Manager permis…

1. To check which customers have access to your questionnaires, go to the 'Manage data sharing' page from your Dashboard
2. Use the Status filter to search for items that have a sharing status of 'Accepted'
3. To check which colleagues have access to your questionnaires, go to the 'Manage your users…

How do I share my completed questionnaire answers with my buyer?

Find the questionnaire that you want to share on your Dashboard and press 'Share'.

Strict sharing controls ensures that only approved users on your organisation account can share questionnaire data with a buyer and data sharing can be managed and edited at any time through the platform. The Buyer Manager permission allows a user to share questionnaire data with a customer. If you…

1. Go to your dashboard and locate the existing SAQ 4.0
2. Select 'Share'
3. Apply the invitation code you have received from your buyer in the top right hand corner
4. Confirm you want to share
5. If you have not received an invitation code, select 'share' and find the buyer you wish to share your…

My buyer has informed me that I need to improve my SAQ rating - how can I do this?

Your SAQ rating can be improved by following the recommendations generated upon completion of your questionnaire.

The recommendations reflect areas where you have answered questions with 'no' and can be used as guidelines for improvement, should you wish to increase your SAQ rating. These improvements can be presented you because they are based on both policies & procedures and also best practice areas.

1. Go to your dashboard on SupplierAssurance
2. Select 'Update SAQ' on the SAQ from your dashboard
3. Select 'Next question' inside the questionnaire until you reach the section where you wish to provide evidence of your improvements. Here, please upload your updated documents and review your answer…

I have an existing questionnaire. My colleague received a request to complete an SAQ for another customer. Do we have to complete another questionnaire?

You do not have to complete another questionnaire if the request links to the same location.

The SAQ questionnaire is location specific. This means that a single questionnaire can be completed for one questionnaire and subsequently shared with multiple customers. Only if the SAQ is to be completed for a separate location. If the request corresponds to the same location, then the newly recei…

1. Go to your dashboard on SupplierAssurance
2. Find the relevant SAQ questionnaire on the Dashboard
3. Select 'Share'
4. Enter the code that you have received and select 'find'
5. Select 'confirm' in order to establish the sharing of this location with the new customer


If you have any further que…

Will my answers be saved if I stop half way through completing the questionnaire?

Yes, as soon as you press 'Next Question' on each page of the questionnaire your answers will be saved.

Completing a questionnaire may require you to collect information from different parts of your organisation or from colleagues. The option to save and edit your answers at any time means that you can work on your questionnaire response whenever it is convenient for you.

1. Find the questionnaire that you want to respond to on your Dashboard and press 'Respond'
2. Continue responding to the questions and press 'Next question' to move through the questionnaire
3. Go to 'Save and view answers' on any questionnaire page if you want to edit any of your previous answers…

Why have I been asked to complete multiple questionnaires for different locations of my organization?

SAQ questionnaires are location specific. This means that you may be asked to complete one for multiple locations within your organisation.

As your customer wishes to assure that everything in their supply chain is taking place in a sustainable, responsible, and ethical manner, the questionnaire has been designed to be location specific. This way, the customer can assess individual locations. If you are requested to complete multiple lo…

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