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Watch our help video for instructions on how to complete an SAQ.

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Frequently asked Questions

Quickly find answers to the most popular frequently asked questions.

Can I re-use answers from a similar previously completed questionnaire?

Yes, if you have previously completed another questionnaire you are able to re-use the answers for a new questionnaire you need to complete.

The questionnaires on the SUPPLIERASSURANCE platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to complete multiple questionnaires for one or more of your customers. Where questionnaires cover policy and process information, you ma…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, locate the existing questionnaire you wish to complete or start a new questionnaire by selecting 'Enter Invitation code' on the right hand side
3. Select 'Respond' and progress
4. Use the 're-use answers from anot…

Do I have to complete the entire SAQ again?

No, you will not have to complete the entire SAQ again if you have completed the SAQ previously as all your previous answers that are relevant to the SAQ 5.0 will have been saved.

The SAQ 5.0 will incorporate new content to reflect the growing focus on environmental and human rights practices in the supply chain due to new legislation and the need for companies to demonstrate effective due diligence in this area. As you are updating your existing answers you will see the new…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Update SAQ 5.0'
4. All your previous answers will be saved and you will be able to review…

How do I start a questionnaire?

You can start a questionnaire from your dashboard by selecting 'Enter invitation code'.

Your customer may have sent you an invitation code for a specific questionnaire that needs to be completed. If you have not already completed this questionnaire for another customer that you just need to share, you can start a new questionnaire by entering the invitation code which will trigger the…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter the invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire until completion


Should you require f…

How do I invite a supplier to complete a questionnaire?

You can invite a group of suppliers to complete a questionnaire by creating a campaign from your dashboard via the 'Invite a new category of suppliers' option. From here, input the required information and upload your supplier data to save and send your suppliers an invitation email.

Before you invite your suppliers to complete a questionnaire on SUPPLIERASSURANCE, you must ensure you have engaged with your suppliers already and confirmed that they are the correct contact. You must also ensure that you have advised them of the upcoming request and completed the CSV template prov…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Go to the Suppliers tab on your Dashboard
3. Select the 'Invite a new category of suppliers' option under 'Get started' on the right side of the page
4. Provide a name for the category you are creating and select 'Campaign' under the…

How can I track the progress of a campaign?

You can track the progress of a campaign by selecting the relevant campaign from the Manage Categories page and then Category Progress from the dashboard.

SUPPLIERASSURANCE enables buyers to create and then track supplier campaigns in real time throughout the lifetime of the campaign via the Category Progress screen. This gives an overview of all suppliers in different statuses so buyers are able to view invitations that have been DELIVERED to supplie…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Go to the Suppliers tab on your Dashboard
3. Select the cog on the Suppliers tab on the right
4. Find the category campaign that you want to track progress for and select the name of the category, you will be directed to the Suppliers…

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