My invitation code is invalid or isn't working. What's wrong?

An invitation code may show as invalid if it has already been used to start a new questionnaire.

Background

An invitation code may show as invalid for a number of reasons. The most common reason is if it has already been used to start a new questionnaire either by yourself or a colleague. Follow the steps to check if a questionnaire already exists on your account against which the invitation code has been used.

Steps

If you receive an error when entering an invitation code:

1. Check that you have entered the correct invitation code. Invitation codes are usually included within the email about the request.
2. If you continue to receive an invitation code error, use our chat service for support.

To find and share an existing questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Find the existing questionnaire on your Dashboard (use filters and search if needed).
3. Select the 'Share' button on the questionnaire tile.
4. Choose the option to 'Enter invitation code'.
5. Enter the invitation code that is in the email request from your customer.
6. Select 'Share' to complete the action.
7. If the questionnaire is not yet complete, you must answer the remaining questions and submit for validation.

To start a new questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Select 'Enter invitation code' on the top right side of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.

Who can view my questionnaire answers after I submit them?

Only users within your own organisation who have the 'Viewer' user permission (or higher) and any customers that you have shared the questionnaire response with can see your questionnaire response and results.

Background

Your questionnaire data is treated as confidential in accordance with the NQC platform terms. Access is controlled by you. Customers only see questionnaire responses and results that you share with them. User permissions determine which colleagues, within your organisation account, can view or edit the data.

Steps

To review who has access to a questionnaire, follow these steps:

1. Sign in to your NQC account.
2. On your 'Dashboard', find the questionnaire that you want to review access for (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. Select 'Shares' from the dropdown menu to view which customers the questionnaire is currently shared with and any pending requests for sharing.

What is a DUNS number, and why do I need one for NQC?

A DUNS number is a unique nine-digit identifier for businesses, provided by Dun & Bradstreet. It's used globally to identify companies. NQC requires it as the primary identifier during registration and for completing the SAQ 5.0 to ensure your customers can correctly identify your business.

Background

Using the DUNS number helps standardise supplier identification on the platform. There is no charge for an organisation to obtain a DUNS number from Dun & Bradstreet.

Steps

To find or request a DUNS number

Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page
(search online for "Dun & Bradstreet D-U-N-S Number request").

Specific regional links may also be helpful:

• Germany: dnb.com/de-de/upik/
• USA: dnb.com/duns-number/lookup.html
• China: dnb.com.cn
• Latin America: cialdnb.com/d-u-n-s-number/
• UK: dnb.co.uk/duns-number/lookup.html
• Other countries: dnb.co.uk/choose-your-country.html

How can I find and review my outstanding minimum requirements?

Outstanding minimum requirements can be seen on the Overview page of your SAQ, and the specific details are located in the Answers screen.

Background

Buyers may define minimum requirements that must be met for compliance or visibility. The Overview page alerts you when these requirements are unmet, while the Answers screen shows which specific responses need attention.

Steps

1. Sign in to your NQC account.
2. Open your SAQ (Sustainability Assessment Questionnaire).
3. Go to the Overview page to see whether any minimum requirements are outstanding.
4. Navigate to the Answers screen.
5. Review the highlighted questions that do not meet the buyer's minimum requirements.
6. Update your responses where necessary and resubmit if applicable.

How do I share my questionnaire if I don't have an invitation code?

You can proactively share a questionnaire with a specific customer. They must accept your request.

Background

Your questionnaire answers are confidential. If you haven't received a direct invitation code from a customer but want to share your results with them, you can initiate the sharing process yourself. This sends a request to the customer, who must approve it before they can see your questionnaire data.

Steps

To proactively share your questionnaire without an invitation code:

1. Sign in to your NQC account.
2. Find the existing completed questionnaire (use filters and search if needed).
3. Select the 'Share' button on the questionnaire tile.
4. Choose the option to 'Search for a buyer'.
5. Search for or find the customer who made the request or who you want to share your questionnaire with.
6. Select 'Share' (the customer will be alerted to accept your request).