Skip to main content
Contact us
/contact
copy to clipboardcopied to clipboard
  1. Home
  2. Help

Help


Popular


FAQs

How do I delete a questionnaire?

You can delete any questionnaires that you or other users have created by locating these and selecting 'delete'.

You are in charge of your own data and therefore have the ability to delete your questionnaires if they are no longer required. To delete a questionnaire you have to ensure no 'accepted' shares are attached and deny these beforehand.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the questionnaire you wish to delete
3. View the amount of shares attached to the questionnaire on the questionnaire tile
4. If at least one share is shown, select 'Share' first to deny thi…

How do I start a questionnaire?

You can start a questionnaire from your dashboard by selecting 'Enter invitation code'.

Your customer may have sent you an invitation code for a specific questionnaire that needs to be completed. If you have not already completed this questionnaire for another customer that you just need to share, you can start a new questionnaire by entering the invitation code which will trigger the…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire until completion


Should you require further ass…

Do I have to complete the entire SAQ again?

No, you will not have to complete the entire SAQ again if you have completed the SAQ previously as all your previous answers that are relevant to the SAQ 5.0 will have been saved.

The SAQ 5.0 will incorporate new content to reflect the growing focus on environmental and human rights practices in the supply chain due to new legislation and the need for companies to demonstrate effective due diligence in this area. As you are updating your existing answers, you will see the new…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Update SAQ 5.0'
4. All your previous answers will be saved and you will be able to review…

What does my score mean?

The scoring has been adjusted to these changes accordingly, but the scoring methodology principles remain the same.

The 'Minimum Scope' is being introduced, which means when viewing your SAQ 5.0 results on the SUPPLIERASSURANCE platform, you will now see two bars on the scoring chart. The top bar will relate to your Minimum Score rating and will provide you with a 'grade' from A to F to indicate how well you have…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the now completed SAQ 5.0 whose answers you wish to look for
3. Select 'View'
4. Scroll further down to view the score you have received for your recent answers



Should you require fur…

What is a DUNS number and why is it needed?

The Dun & Bradstreet D‑U‑N‑S Number is a unique nine-digit identifier for businesses.
The D‑U‑N‑S Number is used around the world to identify and access information on businesses.

The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstreet provides the largest global corporate identity management system and there is no charge for an organization to obtain a D-U-N-S Number.
It is a mandatory requirement to have a DUNS number when c…

To follow up with obtaining your DUNS number, please find the website details for Dun & Bradstreet below.

Online Service

If you do not know the DUNS number for your location, you can search via one of the country or region links below.

Germany
USA
China
Latin America
UK
Other country or region…

Can't find an answer to your question? Contact us


Contact us

Still need help? Our Team is available to answer any further questions that you may have.

Contact us
Your session will end in less than two minutes unless we detect activity in your browser
Are you sure you wish to end this chat? Are you sure you wish to disconnect this chat? New chat message from Please use the 'End Chat' link to end this chat and close the window. Do you want to reset the chat window position? Reset windows
No results found An unknown error occurred Reset (Add new property)