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Frequently asked Questions

Quickly find answers to the most popular frequently asked questions.

How can I track the progress of a campaign?

You can track the progress of a campaign by selecting the relevant campaign from the Manage Categories page and then Category Progress from the dashboard.

SUPPLIERASSURANCE enables buyers to create and then track supplier campaigns in real time throughout the lifetime of the campaign via the Category Progress screen. This gives an overview of all suppliers in different statuses so buyers are able to view invitations that have been DELIVERED to supplie…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Go to the Suppliers tab on your Dashboard
3. Select the cog on the Suppliers tab on the right
4. Find the category campaign that you want to track progress for and select the name of the category, you will be directed to the Suppliers…

How do I invite a supplier to complete a questionnaire?

You can invite a group of suppliers to complete a questionnaire by creating a campaign from your dashboard via the 'Invite a new category of suppliers' option. From here, input the required information and upload your supplier data to save and send your suppliers an invitation email.

Before you invite your suppliers to complete a questionnaire on SUPPLIERASSURANCE, you must ensure you have engaged with your suppliers already and confirmed that they are the correct contact. You must also ensure that you have advised them of the upcoming request and completed the CSV template prov…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Go to the Suppliers tab on your Dashboard
3. Select the 'Invite a new category of suppliers' option under 'Get started' on the right side of the page
4. Provide a name for the category you are creating and select 'Campaign' under the…

I have forgotten my password, what can I do?

You can select 'forgotten your password' to receive a new activation link. This will allow you to create a new password to access your account.

There are key points of password security that users must know in order to reduce the likelihood of a hacker cracking their password and thus gaining access to their device.

Most importantly, passwords must be long and complex.
Long and complex passwords require more effort and time for a hacker to…

1. Go to 'forgotten your password?'
2. Enter the email address that you used to register and press 'Send'
3. Another activation link will be sent to your email address
4. Click the link in the email to set your secret question and answer and your password and complete your user account registration…

I have not received any emails?

If you are expecting email communications from SUPPLIERASSURANCE and you have not received any, first check your spam or junk folder. If no emails have been received, contact your IT department and ask them to whitelist 'supplierassurance.com' communications

Some IT Departments and email service providers may have applied email filtering restrictions that mean our emails are not getting through to you. Your IT Department or email service provider will be able to whitelist 'supplierassurance.com' so that you receive all future emails from us.

1. Check your spam or junk folder to see if you have received any emails from us
2. Contact your IT department and ask them to whitelist 'supplierassurance.com' communications



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This featur…

How do I create an export of supplier responses within a category?

You can create a category export of supplier responses within a specific category or campaign by selecting the relevant category or campaign from the Manage Categories page, and then 'Category Export' from the dashboard.

The Category Export functionality allows buyers to export supplier data in bulk by choosing a category or campaign of suppliers and then selecting the specific information you would like to export and building your own spreadsheet of information. This includes information from multiple questionnaire…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Go to the Suppliers tab on your Dashboard
3. Select the cog on the Suppliers tab on the right
4. Find the category that you want to export the supplier information for and select the name of the category, you will be directed to the Su…

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