What should I do if I'm not receiving emails from NQC?

To make sure you always receive our emails, you should add our sending domain, nqc.com, to your email safe sender list.

Background

Sometimes, email providers may send important messages to your spam or junk folder. By adding our NQC domain to your safe sender list, you are telling your email provider that our messages are important and should always be delivered directly to your main inbox. This will prevent you from missing important notifications and requests from NQC.

Steps

If you don't receive our emails, please check the following:

1. Check your spam or junk folder: If you find an email from us there, mark it as 'Not Spam'.

For Outlook Users:

1. Click the Settings icon in the top-right corner.
2. In the menu, click 'Mail' and then 'Junk email'.
3. Under the 'Safe senders and domains' section, click '+Add'.
4. Type nqc.com and press 'Enter'.
5. Click the 'Save' button at the top.

For Gmail Users:

1. Click the Settings icon in the top-right corner, then click 'See all settings'.
2. Go to the 'Filters and Blocked Addresses' tab.
3. Click 'Create a new filter'.
4. In the 'From' field, type nqc.com.
5. Click 'Create filter'.
6. Check the box next to 'Never send it to Spam'.
7. Click the final 'Create filter' button to save.

For Other Email Providers:

1. Look in your settings for options like 'Safe Senders', 'Filters', or 'Rules'. The goal is to create a rule to ensure that messages from @nqc.com are always delivered to your inbox.

How do I access or start the SAQ 5.0 questionnaire?

If you have completed an SAQ 5.0 questionnaire, you can view and update it, at any time. If you have been asked to complete a SAQ 5.0 questionnaire by a customer, you should use the invitation code that was included in the email about the customer request. Alternatively, you can complete an SAQ 5.0 questionnaire and obtain an SAQ Rating, without waiting to be invited, at any time.

Background

When SAQ 5.0 was launched, existing completed SAQs (like SAQ 4.0) were transitioned. Their scores were kept but marked with a 'U' for 'Unclassified'. To get an official SAQ 5.0 rating, you must 'Update' the questionnaire, review previous answers, and respond to the new/changed questions.

Steps

To view a questionnaire that you have already completed

1. Sign in to your NQC account.
2. Find the completed questionnaire on your dashboard (use filters and search if needed).
3. If you want to update a previously completed questionnaire, select the 'Update' icon on the right side of the questionnaire tile.
4. Progress through the questionnaire and edit the answers that you want to change.
5. Once you have made all the updates needed, make sure you submit your SAQ 5.0 questionnaire response for validation in order to receive an updated SAQ Rating.

To start a new questionnaire using an invitation code

1. Sign in to your NQC account.
2. Select 'Enter invitation code' on the top right side of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.

My invitation code is invalid or isn't working. What's wrong?

An invitation code may show as invalid if it has already been used to start a new questionnaire.

Background

An invitation code may show as invalid for a number of reasons. The most common reason is if it has already been used to start a new questionnaire either by yourself or a colleague. Follow the steps to check if a questionnaire already exists on your account against which the invitation code has been used.

Steps

If you receive an error when entering an invitation code:

1. Check that you have entered the correct invitation code. Invitation codes are usually included within the email about the request.
2. If you continue to receive an invitation code error, use our chat service for support.

To find and share an existing questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Find the existing questionnaire on your Dashboard (use filters and search if needed).
3. Select the 'Share' icon on the questionnaire tile.
4. Choose the option to 'Enter invitation code'.
5. Enter the invitation code that is in the email request from your customer.
6. Select 'Share' to complete the action.
7. If the questionnaire is not yet complete, you must answer the remaining questions and submit for validation.

To start a new questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Select 'Enter invitation code' on the top right side of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.

What is a DUNS number, and why do I need one for NQC?

A DUNS number is a unique nine-digit identifier for businesses, provided by Dun & Bradstreet. It's used globally to identify companies. NQC requires it as the primary identifier during registration and for completing the SAQ 5.0 to ensure your customers can correctly identify your business.

Background

Using the DUNS number helps standardise supplier identification on the platform. There is no charge for an organisation to obtain a DUNS number from Dun & Bradstreet.

Steps

To find or request a DUNS number

Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page
(search online for "Dun & Bradstreet D-U-N-S Number request").

Specific regional links may also be helpful:

• Germany: dnb.com/de-de/upik/
• USA: dnb.com/duns-number/lookup.html
• China: dnb.com.cn
• Latin America: cialdnb.com/d-u-n-s-number/
• UK: dnb.co.uk/duns-number/lookup.html
• Other countries: dnb.co.uk/choose-your-country.html

How do I register on the NQC platform?

Registration is quick. Go to the homepage, click 'Register' and enter your details and organisation information.

Background

Registering your organisation creates a secure company profile. Only one registration is needed per organisation; future colleagues can join an existing account. This allows multiple users (with appropriate permissions) to manage questionnaires and respond to customer requests securely.

Steps

To register your organisation

1. Go to the NQC home page.
2. Select the 'Register' link.
3. Enter your user details (name, telephone number, organisation email address).
4. Create and confirm a secure password.
5. Select your organisation's headquarters country from the dropdown list.
6. Search for your organisation by name or DUNS number. Select it if found.
7. If your organisation is not found, select 'Add organisation details manually' and provide the required information.
8. Scroll down, read, and accept the terms of use.
9. Select 'Register'.
10. Check your email for an activation link and click it to finalise your account setup.