Skip to main content
Contact us
/contact

System Notice

Essential maintenance of the platform will take place on 18/06/2024 between 16:00 UTC+1 and 17:00 UTC+1 .
During this time the platform will be unavailable and registrations and logins will be disabled.

copy to clipboardcopied to clipboard
  1. Home

Popular


FAQs

How do I delete a questionnaire?

You can delete any questionnaires that you or other users have created by locating these and selecting 'delete'.

You are in charge of your own data and therefore have the ability to delete your questionnaires if they are no longer required. To delete a questionnaire you have to ensure no 'accepted' shares are attached and deny these beforehand.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the questionnaire you wish to delete
3. View the amount of shares attached to the questionnaire on the questionnaire tile
4. If at least one share is shown, select 'Share' first to deny thi…

How do I start a questionnaire?

You can start a questionnaire from your dashboard by selecting 'Enter invitation code'.

Your customer may have sent you an invitation code for a specific questionnaire that needs to be completed. If you have not already completed this questionnaire for another customer that you just need to share, you can start a new questionnaire by entering the invitation code which will trigger the…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire until completion


Should you require further ass…

Do I have to complete the entire SAQ again?

No, you will not have to complete the entire SAQ again if you have completed the SAQ previously as all your previous answers that are relevant to the SAQ 5.0 will have been saved.

The SAQ 5.0 will incorporate new content to reflect the growing focus on environmental and human rights practices in the supply chain due to new legislation and the need for companies to demonstrate effective due diligence in this area. As you are updating your existing answers, you will see the new…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Update SAQ 5.0'
4. All your previous answers will be saved and you will be able to review…

I have registered, but I have not received an activation link to sign in?

You should receive an activation email 10 minutes after you have registered your organization and user account. If you have not received it, first check your spam or junk folder and/or follow the 'forgotten your password?' steps.

To complete your user account registration on the platform you must first verify the email address that you registered with by using the activation link that will be emailed to this email address. This process is used to ensure that your user account is linked to your email address.

1. Locate your activation link
2. Follow the link and you will be taken to your organization's dashboard directly



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and…

Where can I find the SAQ 5.0?

For SAQs in the 'Completed' status you will find the new SAQ 5.0 answers by updating your existing SAQ. If you have not previously completed a questionnaire, you can start the new SAQ 5.0 from the dashboard.

For Completed SAQs your answer sheets will become SAQ 5.0 answer sheets and the displayed scores will be the scores you have achieved with SAQ 4.0. You will however see the letter 'U' before it, which stands for 'Unclassified'. This will only disappear once you update that SAQ, answer the new questi…

If you have an existing SAQ that you wish to update to the SAQ 5.0 version, follow the below steps:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once locat…

Can't find an answer to your question? Contact us


Contact us

Still need help? Our Team is available to answer any further questions that you may have.

Contact us
Your session will end in less than two minutes unless we detect activity in your browser
Are you sure you wish to end this chat? Are you sure you wish to disconnect this chat? New chat message from Please use the 'End Chat' link to end this chat and close the window. Do you want to reset the chat window position? Reset windows
No results found An unknown error occurred Reset