How do I delete a questionnaire?

You can delete any questionnaires that you or other users have created by locating these and selecting 'delete'.

You are in charge of your own data and therefore have the ability to delete your questionnaires if they are no longer required. To delete a questionnaire you have to ensure no 'accepted' shares are attached and deny these beforehand.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the questionnaire you wish to delete
3. View the amount of shares attached to the questionnaire on the questionnaire tile
4. If at least one share is shown, select 'Share' first to deny this
5. Select 'Deny' for any sharing currently in the 'Accepted' or 'Pending' status
6. Confirm your choice by selecting 'Yes'
7. Now that any sharings have been denied, return to your dashboard by selecting 'Dashboard' at the top of the screen
8. Locate the questionnaire you wish to delete by using the search box in your dashboard
9. Once located, select 'Delete'
10. Confirm that you want to delete your questionnaire


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I start a questionnaire?

You can start a questionnaire from your dashboard by selecting 'Enter invitation code'.

Your customer may have sent you an invitation code for a specific questionnaire that needs to be completed. If you have not already completed this questionnaire for another customer that you just need to share, you can start a new questionnaire by entering the invitation code which will trigger the specific questionnaire for you.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire until completion


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

I have received an invitation code from my customer - What do I need to do?

The invitation code will be sent directly from your customer to either share an existing questionnaire you may have, or to start a new, shared questionnaire that you can complete.
The invitation code will allow your customer to have direct access to your data.

The SUPPLIERASSURANCE platform has been designed for you as a supplier to share and manage your data in a fast, secure and controlled way. The invitation code allows the customers to send direct invitations to you with specific requests.
Although you are able to 'Request' a share with your chosen customer, you would have to wait for these to be accepted. The invitation code allows for the data to be shared right away.

To start and share a new questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire and submit this for validation

To share an existing completed questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the 'Share' page, select the 'With invitation code' tab
5. Enter your invitation code in the provided field to share your questionnaire


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Can I re-use answers from a similar previously completed questionnaire?

Yes, if you have previously completed another questionnaire you are able to re-use the answers for a new questionnaire you need to complete.

The questionnaires on the SUPPLIERASSURANCE platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to complete multiple questionnaires for one or more of your customers. Where questionnaires cover policy and process information, you may want to re-use the answers from a previously completed questionnaire to save time and to ensure consistency of response. You can still edit any answers even if you use the re-use functionality in the SUPPLIERASSURANCE platform.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, locate the existing questionnaire you wish to complete or start a new questionnaire by selecting 'Enter Invitation code' on the right-hand side
3. Select 'Respond' and progress
4. Use the re-use answers from another questionnaire link when it is shown on the questionnaire introduction page
5. Select the questionnaire you wish to 're-use' the answers from and select 're-use'
6. Edit any answers that need to be changed for the scope of this new questionnaire before you submit it
7. Press 'Submit' on the final page of the questionnaire to submit your answers


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

I have an existing questionnaire. My colleague received a request to complete an SAQ for another customer. Do we have to complete another questionnaire?

No, you will not have to complete the questionnaire again if the customer invitation links to the same request.

The SUPPLIERASSURANCE platform allows you as a user to complete and share questionnaire results in a controlled, fast manner. As there are large organizations, we made it as easy as possible to complete requests for different locations in a fast way by re-using existing answers or sharing your answers for one questionnaire with multiple customers at one time, reducing the time you have to take to complete many questionnaires.

To share an existing completed questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the 'Share' page, select the 'With invitation code' tab
5. Enter your invitation code in the provided field to share your questionnaire

To share an existing completed questionnaire by requesting a share:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the 'Share' page, select the 'Without invitation code' tab
5. Use the search option or scroll further down to locate the customer you wish to share your questionnaire with
6. Select 'Request' a share


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I download a questionnaire PDF report?

A PDF report of your questionnaire can be completed on the individual questionnaire's details page.

A PDF report of the questionnaire will become available once the questionnaire has been completed. The report will be available for download on the 'View' page of the questionnaire. Once downloaded, you are able to view the report which outlines the questionnaire answers that have been filled in.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Select 'View' on the questionnaire tile and this will take you to the questionnaire's details page
4. Scroll further down until 'Report' on the right-hand side and select 'Report' and you will be able to download a PDF file of your results


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

I have not received an invitation code - How can I share my questionnaire?

You are able to 'Request a share' with a chosen customer for them to accept. Once the request has been accepted, your data will be shared.

The SUPPLIERASSURANCE platform has been designed for you as a supplier to share and manage your data in a fast, secure and controlled way.
You can 'Request' a share with your customer who can either accept or decline your request and once accepted, your customer will have access to your data.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Start a new SAQ 5.0' and progress to complete the questionnaire
3. Once you have submitted your questionnaire for validation, return to your dashboard
4. Locate the questionnaire you now need to 'request a share' for
5. Select 'Share'
6. On the 'Share' page, select the 'Without invitation code' tab
7. Use the search option or scroll further down to locate the customer you wish to share your questionnaire with
8. Select 'Request' a share


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I share my completed questionnaire answers with my buyer?

You can share your answers in two ways, with an invitation code or by requesting a share for your customer to accept.

The SUPPLIERASSURANCE platform gives users and customers the ability to share their data in a secure and quick manner. If a customer invites you as a supplier, an invitation code will be sent to you directly. This invitation code can be used to start a new questionnaire, or to share existing questionnaire answers with your customer right away.
Should you not have received an invitation code, you are able to 'Request a share' with your selected customer which will need to be responded to and accepted by them.

To share an existing completed questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the 'Share' page, select the 'With invitation code' tab
5. Enter your invitation code in the provided field to share your questionnaire

To share an existing completed questionnaire by requesting a share:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the 'Share' page, select the 'Without invitation code' tab
5. Use the search option or scroll further down to locate the customer you wish to share your questionnaire with
6. Select 'Request' a share


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Once I submit my questionnaire, who can see my answers?

Users on your own account with the 'Viewer' permission and your customers that the response has been shared with can see your answers.

Your questionnaire and the answers that you provide are considered confidential, as defined in the terms and conditions. Your customers will only be able to see the results of your questionnaire, as well as the documents that you decide to share with them. Different user permissions will also help you to ensure that only selected users can edit and share data.

To review your users' permissions follow the below steps:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On the dashboard, select the cog, shown next to your organisation's name
3. On the right hand side, select 'Manage your users'
4. The screen now will show you all existing users and to view their permissions or change them, select 'view'

To review which customer has access to your questionnaire answers:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Manage data sharing' on the right hand side
3. Select the 'Data you are sharing' tile and search for the questionnaire required by using the search filter


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Deforestation SAQ

Land use rights encompass the legal privileges and limitations associated with owning or using a specific piece of land. These rights, often granted and regulated by governments, dictate how the land can be developed, utilized, and managed, encompassing aspects such as permitted building types, environmental restrictions, and potential commercial activities. Land use rights define the scope of control and permitted actions individuals or entities have over a particular property.


Environmental protection encompasses the safeguarding of our planet's natural resources and ecosystems for the well-being of current and future generations. It involves taking proactive measures to mitigate pollution, conserve biodiversity, manage resource consumption sustainably, and address climate change through individual actions, collective efforts, and robust policy implementation.


Forest-related rules, including forest management and biodiversity conservation, where directly related to wood harvesting are legal and regulatory frameworks governing the sustainable management and conservation of forested ecosystems for timber production. These rules encompass a spectrum of considerations, including permissible harvesting methods, allowable cut levels, reforestation obligations, biodiversity protection measures (e.g., habitat preservation, wildlife corridors), and monitoring requirements, all aimed at ensuring the long-term health, productivity, and ecological integrity of forests.


Third parties' rights are the legal and ethical obligations of actors not directly involved in deforestation (e.g., consumers, investors, governments) to mitigate or prevent it. This includes respecting the land tenure rights of Indigenous Peoples and local communities, ensuring free, prior, and informed consent for activities impacting forests, and promoting sustainable supply chains that do not contribute to deforestation. These rights aim to hold all stakeholders accountable for their role in tackling deforestation and promoting responsible forest management.


Labor rights are a set of fundamental entitlements afforded to workers, ensuring fair treatment and safe working conditions. These rights encompass freedom from forced and child labor, the right to organize and bargain collectively, protection against discrimination, and entitlement to fair wages and reasonable working hours. These rights are essential for the well-being of individuals, promoting social justice and economic equality.


Human rights protected under international law are fundamental rights and freedoms inherent to all human beings, regardless of race, sex, nationality, ethnicity, language, religion, or any other status. These rights are universal, inalienable, indivisible, and interdependent, ensuring the dignity and equality of every individual. International law, through treaties and customary law, establishes legal obligations on states to respect, protect, and fulfill these rights, holding them accountable for violations.


The principle of free, prior and informed consent (FPIC), including the rights of Indigenous peoples refers to the right to give or withhold consent to any project or activity that affects their lands, territories, resources, or cultural heritage. It affirms their right to self-determination, enabling them to make free and informed decisions, without coercion, manipulation, or unequal power dynamics, before any activity that could impact their lives and well-being takes place. FPIC recognizes the distinct cultural values, customary laws, and decision-making processes of indigenous communities.


Tax, anti-corruption, trade and customs regulations are a framework of laws and policies designed to ensure fairness, transparency, and integrity within economic activity. They encompass rules for levying taxes on income, profits, and goods and services; measures to prevent bribery, extortion, and other forms of corruption; and regulations governing the import, export, and movement of goods across borders, including tariffs and duties. These regulations are crucial for maintaining a level playing field for businesses, protecting consumers, and generating revenue for essential public services.


Contact details of upstream suppliers refers to the name, postal address and email address of all suppliers in your product supply chains.


Contact details of downstream buyers refers to the name, postal address and email address of all buyers of your products.


Trade name of components refers to the official name given to the components of a product during trade and market activity.


Relevant commodities contained within or used to make components refers to the relevant commodities listed in Article 2 and Annex I in the Regulation (EU) 2023/1115 (cattle, cocoa, coffee, oil palm, rubber, soy and wood)


HS codes of relevant commodities contained within or used to make components refers to the Harmonized Commodity Description and Coding System, also known as the Harmonized System (HS) of tariff nomenclature is an internationally standardized system of names and numbers to classify traded products. The HS code consists of 6 digits. The first two digits designate the Chapter wherein headings and subheadings appear. The second two digits designate the position of the heading in the Chapter. The last two digits designate the position of the subheading in the heading.


Common name of tree species of relevant wood commodities refers to native names given to a species based on local language or culture.


Scientific name of tree species of relevant wood commodities refers to the universally recognized names assigned to each species using a standardized system called binomial nomenclature.


Quantity of relevant commodities sourced refers to the amount or volume of relevant commodities listed in Annex I of Regulation (EU) 2023/1115 that are sourced by your company. In the case of operators or traders, companies must also monitor and document the amount of relevant commodities they import into or export from the EU market.


Date of production of relevant commodities refers to the date on which the relevant commodities were harvested.


Time range of production of relevant commodities refers to the timeframe within which the relevant commodities were planted and harvested. In the case of cattle, the lifetime of the animal including the date of slaughter.


Country of production of relevant commodities refers to the countries in which the relevant commodities were produced or harvested.


Region of production of relevant commodities refers to the sourcing regions within a country for the relevant commodities.


Production place name of relevant commodities refers to the name of the plantation or farmland in which the commodities are harvested, or in the case of cattle, establishments associated with raising the cattle, encompassing the birthplace, farms where they were fed, grazing lands, and slaughterhouses.


Geolocation data associated with the plots of land where the relevant commodities were produced refers to the geographical location of a plot of land described by means of latitude and longitude coordinates using at least six decimal digits.


Chain of custody documentation and any other evidence of traceability regarding relevant commodities throughout the supply chain refers to documentation that records the chronological history of possession, control, transfer, and location of commodities throughout their entire journey within a supply chain. It serves as verifiable evidence of traceability, enabling businesses to track the movement and handling of goods from their origin to the final consumer, ensuring transparency, accountability, and compliance with regulations.


Information that relevant commodities are deforestation-free refers to adequately conclusive and verifiable information that the relevant raw materials are deforestation-free.


Information that relevant commodities have been produced in accordance with the relevant legislation of the country of production refers to adequately conclusive and verifiable information that the relevant commodities have been produced in accordance with the relevant legislation of the country of production. This includes agricultural licenses or site audits from primary producers or relevant commodities.


Information on whether there has been a mixing of relevant commodities of unknown origin at any stage of the supply chain refers to information on commingling, pertaining to the supply chain, on whether or not there has been any mixing of relevant commodities of unclear or uncertified origin at any point from sourcing raw materials to the final product reaching the consumer.