What is a DUNS number and why is it needed?

The Dun & Bradstreet D‑U‑N‑S Number is a unique nine-digit identifier for businesses.
The D‑U‑N‑S Number is used around the world to identify and access information on businesses.

The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstreet provides the largest global corporate identity management system and there is no charge for an organization to obtain a D-U-N-S Number.
It is a mandatory requirement to have a DUNS number when completing the SAQ 5.0, as without it, your customer may not be able to identify you as their supplier.

For urgent requests, please contact our support team who will be able to allocate you a temporary DUNS number that can be replaced with your new given DUNS number once received.

To follow up with obtaining your DUNS number, please find the website details for Dun & Bradstreet below.

Online Service

If you do not know the DUNS number for your location, you can search via one of the country or region links below.

Germany
USA
China
Latin America
UK
Other country or region



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

I have registered, but I have not received an activation link to sign in?

You should receive an activation email 10 minutes after you have registered your organization and user account. If you have not received it, first check your spam or junk folder and/or follow the 'forgotten your password?' steps.

To complete your user account registration on the platform you must first verify the email address that you registered with by using the activation link that will be emailed to this email address. This process is used to ensure that your user account is linked to your email address.

1. Locate your activation link
2. Follow the link and you will be taken to your organization's dashboard directly



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

I have forgotten my password, what can I do?

You can select 'forgotten your password' to receive a new activation link. This will allow you to create a new password to access your account.

There are key points of password security that users must know in order to reduce the likelihood of a hacker cracking their password and thus gaining access to their device.

Most importantly, passwords must be long and complex.
Long and complex passwords require more effort and time for a hacker to guess.
Users should never write down their passwords, as that makes it easier for the passwords to be stolen and used by someone else.
Also, never use the same password for two or more devices, as hackers who break into one machine will try to use the same password to take control of others.

1. Go to 'forgotten your password?'
2. Enter the email address that you used to register and select 'Send'
3. A new activation link will be sent to your email address
4. Select this link and you will be taken to your organization's dashboard directly
5. If you do not receive the password reset email, contact your IT department and ask them to whitelist SUPPLIERASSURANCE communications



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Why have I received an invitation to complete a questionnaire?

You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organization has already completed in the SUPPLIERASSURANCE platform.

By responding and completing the request your customer invited you for, it demonstrates your commitment to your customer and to their sustainability program and can therefore enhance your reputation within the customer organization. This request may also be a mandatory requirement as part of the customer's supplier selection process or for compliance management and reporting purposes.

1. Go to the home page and select 'Register'
2. Provide the required user details such as name, telephone number and organization email address
3. Set a new password and confirm this
4. Select the organization's headquarters country by using the drop-down field
5. Search for your organization either by name or DUNS number and select this once populated
6. If your organization details cannot be found, select 'Add organization details manually'
7. Scroll down to read and confirm the terms of use
8. Select "Register"
9. You will receive an activation email to finalize your account setup



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I register my organization to complete a questionnaire?

If you do not have an account on the SUPPLIERASSURANCE platform, you first need to register.
Registration is a fast and simple process that includes the setup of your organization account and your user account.

Your organization will only be required to be registered once and future users will be able to join this, allowing accurate and secure data to be stored. Multiple users can complete and share multiple assessments depending on their permissions.

In most cases the Primary Contact with full permissions will have the ability to manage users, questionnaires and customer requests directly.

1. Go to the home page and select 'Register'
2. Provide the required user details such as name, telephone number and organization email address
3. Set a new password and confirm this
4. Select the organization's headquarters country by using the drop-down field
5. Search for your organization either by name or DUNS number and select this once populated
6. If your organization details cannot be found, select 'Add organization details manually'
7. Scroll down to read and confirm the terms of use
8. Select "Register"
9. You will receive an activation email to finalize your account setup


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Why do I have to register my organization?

In order to complete and share questionnaires on behalf of your organization, a company profile and user account are required. Strict controls around data security will keep your data secure, easy for you to manage and share results with your customers.

With the registration of your organization you will be able to create a secure account, providing you with the ability to add multiple users and start questionnaires.
Especially with the SAQ 5.0, you will provide us with the information about your industry, size and location to the best of your knowledge, which will modify the questionnaire customized to your company's profile.

1. Go to the home page and select 'Register'
2. Provide the required user details such as name, telephone number and organization email address
3. Set a new password and confirm this
4. Select the organization's headquarters country by using the drop-down field
5. Search for your organization either by name or DUNS number and select this once populated
6. If your organization details cannot be found, select 'Add organization details manually'
7. Scroll down to read and confirm the terms of use
8. Select 'Register'.
9. You will receive an activation email to finalize your account setup



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I reset my password?

You can reset your password in the User settings screen.

We follow strict security measures to ensure the data kept on the SUPPLIERASSURANCE platform is secured and therefore provide you with the ability to review and change your passwords along with additional security tools, such as the Two-factor Authentication setting at any time. Every user has the ability to change the security settings independently.

1. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'manage account' by using the menu
2. Now on your 'User account' page, scroll down to 'Security'
3. Select 'Edit password'
4. Confirm your current password and follow the password rules to create your new password
5. Enter your password and view the strength indicator to understand how secure your new password is
6. Select 'Save'


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.