Answer

You should receive an activation email 10 minutes after you have registered your organisation and user account. If you have not received it, first check your spam or junk folder and/or follow the 'forgotten your password?' steps.

Background

To complete your user account registration on the platform you must first verify the email address that you registered with by using the activation link that will be emailed to this email address. This process is used to ensure that your user account is linked to your email address.

Steps

1. Locate your activation link
2. Follow the link and you will be taken to the 'email preferences'
3. Once selected, you will be able to complete your user account set up by creating a safe and secure password
4. Follow the password rules below
5. Your password must be a mix of CAPITAL and lowercase letters
6. Your password must be greater than 7 characters in length
7. Your password must contain at least one number
8. Your password must contain at least one special character such as (! $&%+=)
9. Your password must not use repeating patterns such as (aaaabbbb)
10. Your password must be either OK or Strong to meet the pass criteria (as per the strength indicator below)
11. When you have confirmed your password select 'Save' and you will be taken to your dashboard



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.