Answer
You should receive an activation email 10 minutes after you have registered your organization and user account. If you have not received it, first check your spam or junk folder and/or follow the 'forgotten your password?' steps.
Background
To complete your user account registration on the platform you must first verify the email address that you registered with by using the activation link that will be emailed to this email address. This process is used to ensure that your user account is linked to your email address.
Steps
1. Locate your activation link
2. Follow the link and you will be taken to your organization's dashboard directly
Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.
If you need further assistance, our Live Web Chat is available 24 hours a day on weekdays to provide immediate support and guidance.
For other inquiries, we aim to respond to all support requests within two business days.
