How can I manage my users?

You can manage your users by selecting the 'cog' displayed next to your organization's name on your dashboard.

If you have the 'User Manager' permission then you are able to manage and review existing users along with their permissions and if required, add more.
You are in charge of managing the users and the data you want them to be able to view and share. You are also able to provide other users with the 'User Manager' permission, for them to manage and review the users if wanted.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On the dashboard, select the cog, shown next to your organization's name
3. On the right-hand side, select 'Manage your users'
4. The screen now will show you all existing users and to view their permissions or change them, select 'view'
5. To add a new user, select 'Add user' on the right-hand side and once the details have been saved an activation link will be sent to them directly to complete the user account setup


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Can I change the language for my user account?

Yes, you are able to change your language in your user settings.

The SUPPLIERASSURANCE platform is used by users from all over the world and because of this, it gives users the ability to change their user account language independently. This is available on your user settings which can be found at the top of the screen. Once you have changed your user language, the platform as well as email communications will be sent in this language.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'manage account' by using the menu
3. Now on your 'User account' page, scroll down to the 'Time & language' section and select 'Edit'
4. Select the desired language and select 'Save'


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

I have not received any emails?

If you are expecting email communications from SUPPLIERASSURANCE and you have not received any, first check your spam or junk folder. If no emails have been received, contact your IT department and ask them to whitelist 'supplierassurance.com' communications

Some IT Departments and email service providers may have applied email filtering restrictions that mean our emails are not getting through to you. Your IT Department or email service provider will be able to whitelist 'supplierassurance.com' so that you receive all future emails from us.

1. Check your spam or junk folder to see if you have received any emails from us
2. Contact your IT department and ask them to whitelist 'supplierassurance.com' communications


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I configure two-factor authentication (2FA)?

You can enable the Two-factor Authentication option in your user settings. To activate and link your Two-factor Authentication to your SUPPLIERASSURANCE account, you will also require an authentication app available to use on your cellphone.

Two-factor authentication is a security process which requires you to provide two different authentication methods to verify yourself when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra security to protect your login credentials and access to a web platform account. In addition to your username and password, you enter a single-use code that is generated via a software token on your cellphone.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'manage account' by using the menu
3. Now on your 'User account' page, scroll down to the 'Security' section and select 'Enable two-factor authentication'
4. Enter your cellphone number to link your user account to your authentication app
5. A verification code will be sent to the cellphone number you entered and this must be applied in the 'Enter the verification code' box
6. Select 'verify' and by using the authentication app on your cellphone, the QR code shown on the screen will need to be scanned
7. Once the account has been linked, you are required to sign out of your account by selecting the 'Account settings' link at the top right hand corner on your screen
8. On your 'User account' page, select 'sign out' on the right-hand side
9. Now on the 'Sign in' page, sign in to your account with your username and password
10. Create and enter a new chosen 4-digit pin number and confirm the chosen pin number
11. Now view the 6-digit code shown on your authentication app and also enter this on the screen to make up 10 digits and select 'Sign in'
12. For every future 'sign in' the now saved pin number, along with the then shown 6 digits on the app will allow you to sign in to your account securely


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Why has my CSV template downloaded in the wrong format?

The format of your CSV template is based on your export separator preferences. To ensure your exported data is properly organized into separate columns, it's crucial to have the correct export separator. Using the wrong separator can cause your file to compress into a single, unreadable column. The correct export separator preferences can be configured in your account settings.

Typically, European users should set their export separator to a semicolon (;), while most other users should use a comma (,). However, this can vary depending on your computer system. If your exported data appears in a single column, please verify your export separator setting by following the steps below and try switching to a semicolon or a comma.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'Manage account'
3. From your account settings, click on the 'Personalization' tab
4. On the 'Personalization' tab, click 'Edit' below the 'Personalization' section
5. Within the 'Export separator' field, select the correct export separator (typically a semicolon for European users, and a comma for other users) and click 'Save'
6. When the correct export separator preference has been saved, your CSV template should be separated into distinct columns

Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance.