How do I register my organization?

Go to the 'Register' page from the 'Home' page.

Each unique trading entity must register on the platform as an organisation before users from that organisation can sign in. The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstreet provides the largest global corporate identity management system and…

1. Go to the registration page on SupplierAssurance
2. Search for your organisation by name and country or D-U-N-S number and press 'Next'
3. If your organisation appears in the list choose it otherwise go to the 'I can't find my organisation in the list' page
4. If you go to 'I can't find my organi…

What should I do if my activation fails?

Go to the 'Forgotten your password?' link on the Sign in page.

To complete your user registration on the platform you must first verify your email address by using the activation link that will be emailed to you. This process is used to ensure that your user account is linked to your email address. The activation link can only be used once and so the activation…

1. Go to the 'Forgotten your password?' page from the Sign in page
2. Enter the email address that you used to register and an activation email will be sent to your email address


If you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our supp…

How can I change the time zone setting on my account?

You are able to change your time zone setting on your personal dashboard.

The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default time zone. This is available on your personal dashboard. All of the information on the platform will change once the default time zone has been changed.

1. Go to your dashboard on SupplierAssurance
2. Select your name in the top right hand corner
3. Go to the 'Time & language' section and select 'Edit'
4. Select the desired time zone and select 'Save'


If you have any further questions regarding the SupplierAssurance platform, please use our Live W…

I have forgotten the answer to my secret question; how can I change this?

If you have forgotten the answer to your secret question, log in to the platform and change the answer.

When calling the SupplierAssurance support team and for other tasks, you will be asked for the answer to your secret question. If you do not know the answer to the secret question that was set up during the account creation, you will not be able to have in-depth guidance but instead just basic assis…

1. Go to your dashboard on SupplierAssurance
2. Select your name at the top right of the page
3. Scroll down to the 'Security' section
4. Select the option to 'Edit secret answer'


If you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our sup…

How do I change the language setting for my user account?

You are able to change your language settings on your personal dashboard.

The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default language. This is available on your personal dashboard. All of the information on the platform will change once the default language has been changed.

1. Go to your dashboard on SupplierAssurance
2. Select your name in the top right hand corner
3. Go to the 'Time & language' section and select 'Edit'
4. Select the desired language and select 'Save'


If you have any further questions regarding the SupplierAssurance platform, please use our Live We…

How do I change the date format setting on my account?

You are able to change the date format setting on your personal dashboard.

The platform recognises that date formats vary between countries and gives each individual user the ability to set their own date format for on their account. All of the information on the platform will change once the date format has been changed.

1. Go to your dashboard on SupplierAssurance
2. Select your name in the top right hand corner
3. Go to the 'Time & language' section and select 'Edit'
4. Select the desired date format and select 'Save'


If you have any further questions regarding the SupplierAssurance platform, please use our Live…

How do I change my alert preferences?

To change your alert preferences, please select the option to 'Edit' on alerts

The alerts section is available on your individual dashboard. You are able to scroll down the page to the 'Alerts' section and view all of the available alerts that you are able to receive. The ability to select and unselect alerts is available also.

1. Go to your dashboard on SupplierAssurance
2. Go to your name at the top right of the screen
3. Scroll down to the 'Alerts' section
4. Select the option to 'Edit'


If you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our support team will…