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You can enable the Two-factor Authentication option in your user settings. To activate and link your Two-factor Authentication to your SUPPLIERASSURANCE account, you will also require an authentication app available to use on your cellphone.


Two-factor authentication is a security process which requires you to provide two different authentication methods to verify yourself when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra security to protect your login credentials and access to a web platform account. In addition to your username and password, you enter a single-use code that is generated via a software token on your cellphone.


1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'manage account' by using the menu
3. Now on your 'User account' page, scroll down to the 'Security' section and select 'Enable two-factor authentication'
4. Enter your cellphone number to link your user account to your authentication app
5. A verification code will be sent to the cellphone number you entered and this must be applied in the 'Enter the verification code' box
6. Select 'verify' and by using the authentication app on your cellphone, the QR code shown on the screen will need to be scanned
7. Once the account has been linked, you are required to sign out of your account by selecting the 'Account settings' link at the top right hand corner on your screen
8. On your 'User account' page, select 'sign out' on the right-hand side
9. Now on the 'Sign in' page, sign in to your account with your username and password
10. Create and enter a new chosen 4-digit pin number and confirm the chosen pin number
11. Now view the 6-digit code shown on your authentication app and also enter this on the screen to make up 10 digits and select 'Sign in'
12. For every future 'sign in' the now saved pin number, along with the then shown 6 digits on the app will allow you to sign in to your account securely

Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

NQC will aim to respond to all support queries within 2 working days.

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