How can I manage my users?

You can manage your users by selecting the 'cog' displayed next to your organization's name on your dashboard.

If you have the 'User Manager' permission then you are able to manage and review existing users along with their permissions and if required, add more.
You are in charge of managing the users and the data you want them to be able to view and share. You are also able to provide other users with the '…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On the dashboard, select the cog, shown next to your organization's name
3. On the right-hand side, select 'Manage your users'
4. The screen now will show you all existing users and to view their permissions or change them, select 'vie…

Can I change the language for my user account?

Yes, you are able to change your language in your user settings.

The SUPPLIERASSURANCE platform is used by users from all over the world and because of this, it gives users the ability to change their user account language independently. This is available on your user settings which can be found at the top of the screen. Once you have changed your user language,…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'manage account' by using the menu
3. Now on your 'User account' page, scroll down to the 'Time & language' section and select 'Edit'
4. Selec…

I have not received any emails?

If you are expecting email communications from SUPPLIERASSURANCE and you have not received any, first check your spam or junk folder. If no emails have been received, contact your IT department and ask them to whitelist 'supplierassurance.com' communications

Some IT Departments and email service providers may have applied email filtering restrictions that mean our emails are not getting through to you. Your IT Department or email service provider will be able to whitelist 'supplierassurance.com' so that you receive all future emails from us.

1. Check your spam or junk folder to see if you have received any emails from us
2. Contact your IT department and ask them to whitelist 'supplierassurance.com' communications


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature…

How do I configure two-factor authentication (2FA)?

You can enable the Two-factor Authentication option in your user settings. To activate and link your Two-factor Authentication to your SUPPLIERASSURANCE account, you will also require an authentication app available to use on your cellphone.

Two-factor authentication is a security process which requires you to provide two different authentication methods to verify yourself when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra security to…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, select the 'Account settings' icon in the top right-hand corner and select 'manage account' by using the menu
3. Now on your 'User account' page, scroll down to the 'Security' section and select 'Enable two-factor aut…