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Why am I being asked to provide evidence of my workplace for my access request?

Answer You could be asked to provide evidence of working for your company to allow your access to the platform, if a User Manager has not responded to emails regarding your access.   Background A user may have to request access to another organization for several reasons. These reasons may be t…

Why did my colleague not receive an email when I invited them to collaborate?

Answer Your colleague did not receive an email from the Invite to Collaborate option as they are already registered on the platform. Your colleague should raise a ticket through the 'My tickets option' to get further assistance.   Background When inviting a user to collaborate on a questionnai…

Why do I have to request access to another organization?

Answer You may have to request access to another organization if you have registered on the wrong location, or to get access to a specific DUNS number.   Background A user may have to request access to another organization for several reasons. These reasons may be that they are registered on th…

How does the request access to another organization process work?

Answer The request process works by our Support Team contacting the User Manager on the correct account on your behalf.   Background A user may have to request access to another organization for several reasons. These reasons may be that they are registered on the wrong organization, the user r…

Why do I need to give my written confirmation that my details can be shared?

Answer You may be asked to give your written confirmation that your details can be shared so that we are able to move forward with your support request.   Background A user may have to request access to another organization for several reasons. These reasons may be that they are registered on t…

How do I add a colleague to my organization?

Answer To add a colleague to the platform, select the hyperlink option to 'Add'.   Background If the user holds the User Manager permission on their account, they are able to manage the users that are registered on their account.Under the 'Manage users' link, the User Manager will be able to ad…

How do I disable a colleague on my organization's account?

Answer To disable a colleague to the platform, select the hyperlink option to 'Disable' on the user.   Background If the user holds the User Manager permission on their account, they are able to manage the users that are registered on their account.Under the 'Manage users' link, the User Manage…


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