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Frequently asked Questions

Quickly find answers to the most popular frequently asked questions.

I have registered, but I have not received an activation link to sign in?

You should receive an activation email 10 minutes after you have registered your organisation and user account. If you have not received it, first check your spam or junk folder and/or follow the 'forgotten your password?' steps.

To complete your user account registration on the platform you must first verify the email address that you registered with by using the activation link that will be emailed to this email address. This process is used to ensure that your user account is linked to your email address.

1. Locate your activation link
2. Follow the link and you will be taken to the 'email preferences'
3. Once selected, you will be able to complete your user account set up by creating a safe and secure password
4. Follow the password rules below
5. Your password must be a mix of CAPITAL and lowercas…

I have forgotten my password, what can I do?

You can select 'forgotten your password' to receive a new activation link. This will allow you to create a new password to access your account.

There are key points of password security that users must know in order to reduce the likelihood of a hacker cracking their password and thus gaining access to their device.

Most importantly, passwords must be long and complex.
Long and complex passwords require more effort and time for a hacker to…

1. Go to 'forgotten your password?'
2. Enter the email address that you used to register and press 'Send'
3. Another activation link will be sent to your email address
4. Click the link in the email to set your secret question and answer and your password and complete your user account registration…

Why have I received an invitation to complete a questionnaire?

You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organisation has already completed in the SUPPLIERASSURANCE platform.

By responding and completing the request your customer invited you for, it demonstrates your commitment to your customer and to their sustainability programme and can therefore enhance your reputation within the customer organisation. This request may also be a mandatory requirement as part of the c…

1. Go to the home page and select 'Register'
2. At step 1, either select to register with your organisation name or DUNS number
3. Select your organisations Headquarter country
4. Search for your organisation by typing the name into the search field
5. If your organisation details can not be found,…

How do I register my organisation to complete a questionnaire?

If you do not have an account on the SUPPLIERASSURANCE platform, you first need to register.
Registration is a two step process that includes the setup of your organisation account and your user account.

Your organisation will only be required to be registered once and future users will be able to join this, allowing accurate and secure data to be stored. Multiple users can complete and share multiple assessments depending on their permissions.

In most cases the Primary Contact with full permissio…

1. Go to the home page and select 'Register'
2. At step 1, either select to register with your organisation name or DUNS number
3. Select your organisations Headquarter country
4. Search for your organisation by typing the name into the search field
5. If your organisation details can not be found,…

What is a DUNS number and why is it needed?

The Dun & Bradstreet D‑U‑N‑S Number is a unique nine-digit identifier for businesses.
The D‑U‑N‑S Number is used around the world to identify and access information on businesses.

The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstreet provides the largest global corporate identity management system and there is no charge for an organisation to obtain a D-U-N-S Number.
It is a mandatory requirement to have a DUNS number when c…

To follow up with obtaining your DUNS number, please find the website details for Dun & Bradstreet below.

Online Service

If you do not know the DUNS number for your location, you can search via one of the country or region links below.

Germany
USA
China
Latin America
UK
Other country or region…

How do I reset my password?

You can reset your password in the User settings screen.

We follow strict security measures to ensure the data kept on the SUPPLIERASSURANCE platform is secured and therefore provide you with the ability to review and change your passwords along with additional security tools, such as the Two-factor Authentication setting at any time. Every user has the a…

1. On your dashboard, select 'User settings' in the top right hand corner
2. Once on your user settings page, scroll down to 'Security'
3. Select 'Edit password'
4. Confirm your current password and follow the password rules to create your new password
5. Enter your password and view the streng…

Why do I have to register my organisation?

In order to complete and share questionnaires on behalf of your organisation, a company profile and user account is required. Strict controls around data security will keep your data secure, easy for you to manage and share results with your customers.

With the registration of your organisation you will be able to create a secure account, providing you with the ability to add multiple users and start questionnaires.
Especially with the SAQ 5.0, you will provide us with the information about your industry, size and location to the best of your know…

1. Go to the home page and select 'Register'
2. At step 1, either select to register with your organisation name or DUNS number
3. Select your organisations Headquarter country
4. Search for your organisation by typing the name into the search field
5. If your organisation details can not be found,…

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