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Frequently asked Questions

Quickly find answers to the most popular frequently asked questions.

What is the difference between hardware and software tokens?

A hardware token is a small physical device. A software token is a virtual piece of software that is installed on a users electronic device, such as a mobile phone. Both tokens generate a single-use code to use when accessing a platform.

Two-factor authentication is a security process which requires the user to provide two different authentication methods to verify themselves when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra secur…

1. To set up a software token on your mobile phone, go to the 'How do I configure two-factor authentication' help page and follow the instructions
2. To request a hardware token, go to the 'How do I get a hardware token' help page and follow the instructions


If you have any further questions regar…

What should I do if I have forgotten my 2FA PIN?

Go to sign in page and enter your user name and password and then use the 'Forgotten your PIN?' option.

A single-use code that is generated via either a software token on your mobile phone or a physical hardware token is used with a 4 digit PIN that is known to you. You will have set your own PIN when you configured the two-factor authentication on your account. For security reasons, if you forget you…

1. Go to Sign in page and enter your user name and password
2. Use the 'Forgotten your PIN?' option
3. Complete the Contact form stating that you have forgotten your PIN
4. You will be notified once your two-factor authentication has been disabled
5. Sign in the platform using your username and pass…

How do I configure two-factor authentication (2FA)?

Go to your user name at the top right of your Dashboard and use the 'Enable two-factor authentication' option under your Security settings. You will need to have an authentication app available to use on your mobile phone.

Two-factor authentication is a security process which requires the user to provide two different authentication methods to verify themselves when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra secur…

1. Go to your dashboard on SupplierAssurance and select your user name at the top of the page
2. Select 'Enable two-factor authentication' from the 'Security' section
3. You may be required to enter your mobile telephone number if you do not already have one listed on your user account
4. Enter the…

Which phone authentication apps can I use?

You can use Google Authenticator Mobile App, Microsoft Authenticator or Blackberry Automator.

Two-factor authentication is a security process which requires the user to provide two different authentication methods to verify themselves when accessing a web platform. Two-factor authentication is recommended because it adds extra security to protect your login credentials and access to a web pl…

1. Choose the authentication app that you want to use such as Google Authenticator
2. Download the app onto your mobile phone
3. Go to the 'How do I configure two-factor authentication' help page and follow the instructions


If you have any further questions regarding the SupplierAssurance platform…

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