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What should I do if I have forgotten my password?

Answer Go to the ‘Forgotten your password?’ page from the sign in page.   Background Email authentication means that you can set up a new password in the event that you forget your current password. You should consider using a passphrase as these are usually longer, easier to remember and o...

What is the difference between a password and a passphrase?

Answer A password is a short character set of mixed digits. A passphrase is a longer string of text that makes up a phrase or sentence.   Background A password or passphrase is used to provide access to secure information. A password must include a mix of CAPITAL and lowercase letters, be great...

Should I ever give my password to another user?

Answer No, you should never give your password to another user.   Background If you share your password with someone, they can access your account and your information. They can also edit your password. You should also never write your password down. You should consider using a passphrase as th...

Should I ever write my password down?

Answer No, you should never write your password down.   Background If you write your password down, somebody could find this and there is a chance that they could access your account and your information. You should also never share your password with anyone such as work colleagues. You should...

How long does my password last?

Answer Your password will last forever unless you choose to change it.   Background Once you have created your password during your registration process, it will not expire unless you change this using the forgotten password process or if you choose to change this via your user settings page on...


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