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How do I register my organization?

Answer Go to the 'Register' page from the 'Home' page.   Background Each unique trading entity must register on the platform as an organization before users from that organization can sign in. The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstr…

How do I change the language setting for my user account?

Answer You are able to change your language settings on your personal dashboard.   Background The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default language. This is available on your personal dashboard. All of the…

What should I do if my activation fails?

Answer Go to the ‘Forgotten your password?’ link on the Sign in page.   Background To complete your user registration on the platform you must first verify your email address by using the activation link that will be emailed to you. This process is used to ensure that your user account is l…

How do I change the date format setting on my account?

Answer You are able to change the date format setting on your personal dashboard.   Background The platform recognizes that date formats vary between countries and gives each individual user the ability to set their own date format for on their account. All of the information on the platform…

I have forgotten the answer to my secret question; how can I change this?

Answer If you have forgotten the answer to your secret question, log in to the platform and change the answer.   Background When calling the SupplierAssurance support team and for other tasks, you will be asked for the answer to your secret question. If you do not know the answer to the secret…

How can I change the time zone setting on my account?

Answer You are able to change your time zone setting on your personal dashboard.   Background The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default time zone. This is available on your personal dashboard. All of t…

How do I change my alert preferences?

Answer To change your alert preferences, please select the option to ‘Edit’ on alerts   Background The alerts section is available on your individual dashboard. You are able to scroll down the page to the ‘Alerts’ section and view all of the available alerts that you are able to receive…


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