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Why have I received an invitation to complete a questionnaire?

You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organisation has already completed on the platform.

Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier selection process or for compliance management and reporting purposes. You need to use the correct invitatio…

1. If you are the correct person to complete the questionnaire and you do not have an account on the platform, follow the instructions on the 'How do I register my organisation' help page2. If you already have an account on the platform go to the 'Sign in' page and enter your login details3. Go to t…

How do I start a questionnaire?

To start a questionnaire, if you have received an invitation code from your buyer all you need to do is go to the 'Enter invitation code' link from the right-hand side of your dashboard.If you do not have an invitation code, you can still start a questionnaire, please see instructions on how to do s…

Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier selection process or for compliance management and reporting purposes. You may already have started or compl…

. Go to the 'Enter the invitation code' page from options on the Dashboard2. Enter the invitation code that you have received3. Check that it is for the correct customer4. Enter the information about the scope of the questionnaire5. Answer all the questions and ensure that you submit your answers by…

How do I download a questionnaire PDF report?

To download a questionnaire PDF report, select the hyperlink option of 'SAQ Report' on your location.

A PDF report of the SAQ will become available once the SAQ has been completed. The report will be available for download on the 'View' page of the questionnaire. Once downloaded, the user is able to view the report which outlines the questionnaire answers that have been filled in. If you are experie…

1. Go to your dashboard on SupplierAssurance2. In the search field on your dashboard, enter the DUNS number of the completed location for which you wish to download the SAQ Report3. Select 'View' on the location tile and this will take you the location details page4. On the right hand side select 'S…

How do I find my existing location

Go to 'Your dashboard' and set the 'Questionnaire' filter for your questionnaires to be listed.

When a supplier has completed a questionnaire, this is stored on their dashboard. All of the information that has been previously entered in to the location will be stored and available for updating if necessary. If you are unable to find a completed location, you must change the dashboard filters t…

1. Go to your dashboard on SupplierAssurance2. Set the 'Questionnaires' filter to 'SAQ 4.0'3. All of the questionnaires assigned to you will appear for you to viewIf you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our support team will be h…

How do I delete a location

You have the ability to delete any location that you have created.

Before you can delete the location, you need to ensure the location does not have a questionnaire, that has been shared with a buyer associated with it.If your location has a shared questionnaire associated with it, first deny the sharing of the questionnaire before proceeding to delete the location.

1. Go to your dashboard on SupplierAssurance2. Find the location you wish to delete by using the filter search option3. Select 'share' to view if your location is currently shared4. View the sharing associated to your location by using the filter option5. Select the sharing 'status' and select 'deny…

I have an existing questionnaire. My colleague received a request to complete an SAQ for another customer. Do we have to complete another questionnaire?

You do not have to complete another questionnaire if the request links to the same location.

The SAQ questionnaire is location specific. This means that a single questionnaire can be completed for one questionnaire and subsequently shared with multiple customers. Only if the SAQ is to be completed for a separate location. If the request corresponds to the same location, then the newly recei…

1. Go to your dashboard on SupplierAssurance2. Find the relevant SAQ questionnaire on the Dashboard3. Select 'Share'4. Enter the code that you have received and select 'find'5. Select 'confirm' in order to establish the sharing of this location with the new customerIf you have any further questions…

Why have I been asked to complete multiple questionnaires for different locations of my organization?

SAQ questionnaires are location specific. This means that you may be asked to complete one for multiple locations within your organisation.

As your customer wishes to assure that everything in their supply chain is taking place in a sustainable, responsible, and ethical manner, the questionnaire has been designed to be location specific. This way, the customer can assess individual locations. If you are requested to complete multiple lo…

Will my answers be saved if I stop half way through completing the questionnaire?

Yes, as soon as you press 'Next Question' on each page of the questionnaire your answers will be saved.

Completing a questionnaire may require you to collect information from different parts of your organisation or from colleagues. The option to save and edit your answers at any time means that you can work on your questionnaire response whenever it is convenient for you.

1. Find the questionnaire that you want to respond to on your Dashboard and press 'Respond'2. Continue responding to the questions and press 'Next question' to move through the questionnaire3. Go to 'Save and view answers' on any questionnaire page if you want to edit any of your previous answers4.…

Once I submit my questionnaire who can see my answers?

Users on your own account with the relevant viewer permission and your customer(s) that the response has been shared with can see the answers.

A combination of user permissions and strict sharing controls ensures that only approved users on your organisation account can view questionnaire data and offer to share this with a customer. The Viewer permission provides read only access rights to questionnaire responses. The Buyer Manager permis…

1. To check which customers have access to your questionnaires, go to the 'Manage data sharing' page from your Dashboard2. Use the Status filter to search for items that have a sharing status of 'Accepted'3. To check which colleagues have access to your questionnaires, go to the 'Manage your users'…

How do I share my completed questionnaire answers with my buyer?

Find the questionnaire that you want to share on your Dashboard and press 'Share'.

Strict sharing controls ensures that only approved users on your organisation account can share questionnaire data with a buyer and data sharing can be managed and edited at any time through the platform. The Buyer Manager permission allows a user to share questionnaire data with a customer. If you…

1. Go to your dashboard and locate the existing SAQ 4.02. Select 'Share'3. Apply the invitation code you have received from your buyer in the top right hand corner4. Confirm you want to share5. If you have not received an invitation code, select 'share' and find the buyer you wish to share your data…


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