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Why have I received an invitation to complete a questionnaire?

Answer You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organization has already completed on the platform.   Background Your customer(s) may need you to complete a questionnaire on th…

How do I start a questionnaire?

Answer To start a questionnaire, if you have received an invitation code from your buyer all you need to do is go to the  ‘Enter invitation code’ link from the right-hand side of your dashboard. If you do not have an invitation code, you can still start a questionnaire, please see instruction…

How do I download a questionnaire PDF report?

Answer To download a questionnaire PDF report, select the hyperlink option of 'SAQ Report' on your location.   Background A PDF report of the SAQ will become available once the SAQ has been completed.The report will be available for download on the 'View' page of the questionnaire. Once downloa…

What are the drop down options under the question I am being asked?

Answer The drop down options provide further guidance when you are answering your questionnaire.   Background Each questionnaire available on the platform will have extra drop down guidance that is provided to suppliers completing the questionnaire. This is to help suppliers as well as providin…

Why is there additional guidance on my questionnaire page?

Answer This guidance is providing further information to the question that you are completing in your questionnaire.   Background A majority of the questionnaires available on the platform will have extra guidance on the right hand side that is provided to suppliers completing the questionnair…

Where can I see the score of my SAQ ?

Answer Users are able to see their SAQ score on the ‘View’ page of the SAQ questionnaire   Background The 'Scores' functionality allows you to view the achieved questionnaire results displayed as a collective view, enabling you to easily identify areas of high and low performance. The score…

How do I deny questionnaire sharings?

Answer To deny questionnaire sharings, please select the option to 'Deny' through the 'Manage data sharing' hyperlink.   Background When completing a questionnaire, the user has the ability to share with their customer manually or by using an invitation code. Once a questionnaire is shared and…

Why am I receiving email reminders?

Answer You are receiving email reminders due to duplicate questionnaires on your organization's account.   Background When a user selects the option to 'Start SAQ' from either the 'Home' page of the platform, or from the 'Options' tab, a duplicate questionnaire will be created. These duplicate…

What is the 'Improving' status?

Answer The ‘improving’ stage of the SAQ following validation resulting in all documents being accepted, allows the user to acknowledge scope for improvement in their company.   Background The recommendations reflect areas where the user has answered questions with ‘no’ and can be used…

How do I find my existing location

Answer Go to 'Your dashboard' and select the 'Locations' tab. Set the questionnaire filter and the status filter correctly for your questionnaires to be listed.   Background When a supplier has completed a questionnaire, this is stored on their dashboard. All of the information that has been prev…

I have an existing questionnaire. My colleague received a request to complete an SAQ for another customer. Do we have to complete another questionnaire?

AnswerYou do not have to complete another questionnaire if the request links to the same location. BackgroundThe SAQ questionnaire is location specific. This means that a single questionnaire can be completed for one questionnaire and subsequently shared with multiple customers. Only if the SAQ is…

How do I delete a location

Answer You have the ability to delete any location that you have created.   Background Before you can delete the location, you need to ensure the location does not have a questionnaire, that has been shared with a buyer associated with it.   If your location has a shared questionnaire associa…

I have already completed my questionnaire - Why do I keep receiving E-mails with the object: 'SAQ 4.0 Incomplete Response'?

Answer You may be receiving these email alerts as you may have created duplicate locations on your dashboard.   Background Duplicate SAQ questionnaires are created by clicking ‘start SAQ 4.0’ rather than navigating to your dashboard where you will find the SAQ that you have already started.…

What to do if my DUNS is already in use on my organization?

Answer If the DUNS number is already found on the organization, select the option to respond to the questionnaire ‘here’ hyperlink. This will then take you to the DUNS number that is on your organization, whilst moving the sharing you have newly created over to the correct location with the DUN…

How do I update an expired SAQ?

Answer To update an expired questionnaire select the option to ‘Update SAQ 4.0’ on the location you wish to update.   Background Some of the supporting documents or certificates that you upload to your SAQ may have expiry dates on them. Once an expiry date has passed, the SAQ will be classed…

Why can I not see the 'Share' option on my questionnaire?

Answer Start a Live Chat or raise a ticket to the SupplierAssurance Team who will look in to this.   Background The share button is available for users with the relevant permission. It allows users to share questionnaires that they have completed with registered buyers on the platform. The share…

How do I edit my location details?

Answer To edit your locations details, please select 'Edit properties' on your location.  Background When a location is created, information such as location name and address are inputted in to the questionnaire. If these details need to be edited, you are able to do this through the 'Edit prope…

What do I do if my DUNS number is already in use elsewhere?

AnswerRaise a ticket to the Supplier Assurance Support Center who will look in to this.BackgroundWhen completing an SAQ, you are asked to provide the location's DUNS number for question 0a. If the DUNS number is already in use with another location on your dashboard, you will receive an error messag…

How do I share my completed questionnaire answers with my buyer?

AnswerFind the questionnaire that you want to respond to on your Dashboard and press 'Share'. BackgroundStrict sharing controls ensures that only approved users on your organization account can share questionnaire data with a buyer and data sharing can be managed and edited at any time through the…

Once I have shared my questionnaire answers can I change this?

AnswerYes, you can change who you share your questionnaire answers with at any time. BackgroundA combination of user permissions and strict sharing controls ensures that only approved users on your organization account can view questionnaire data and offer to share this with a customer. The Viewer…

Once I submit my questionnaire who can see my answers?

AnswerUsers on your own account with the relevant viewer permission and your customer(s) that the response has been shared with can see the answers. BackgroundA combination of user permissions and strict sharing controls ensures that only approved users on your organization account can view questio…

Once I have submitted my questionnaire can I change the answers?

AnswerYes, you can change your answers but only when the submitted questionnaire is completed. Some questionnaires may need to be validated before they are completed and if so you cannot change your answers during this stage of the questionnaire process. BackgroundOnce you have submitted a question…

Can I review all of my answers before I submit my questionnaire?

AnswerYes, you can review all your answers and edit them before you submit your questionnaire. BackgroundCompleting a questionnaire may require you to collect information from different parts of your organization or from colleagues. The option to save and edit your answers at any time means that yo…

Can I re use answers from a similar previously completed questionnaire?

AnswerYes, if you have previously completed a similar questionnaire you can re-use the answers when you start a new questionnaire. BackgroundThe questionnaires on the platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to complete…

How can I access an overview that shows me which questionnaires are shared with which customers?

AnswerGo to the ‘Manage Data Sharing’ page from your dashboard. BackgroundThe manage data sharing hyperlink allows all users to see what data they are sharing with any customers on their dashboard. This view also allows users to accept any potential new sharings as well as the ability to deny a…

Can I print out a copy of my questionnaire whilst it is in 'Responding'?

AnswerYou are not able to print a copy of the questionnaire whilst it is in the ‘responding’ stage. BackgroundYour SAQ report can only be downloaded once the questionnaire has attained a ‘completed’ status. You are able to download this PDF through the view option on the questionnaire tile.…

It is against company policy to publish certain internal documents; can I upload blank documents/statements in the SAQ?

AnswerIf you upload a blank document for validation, it will not be accepted by the validation team. BackgroundPlease be assured that the platform provider NQC is certified by ISO 27001 – an internationally recognized standard for information security. Any sensitive information that you choose to…

I will not be able to meet the deadline for the completion of my SAQ; what should I do?

AnswerIf you are not able to meet your SAQ deadline, please contact your customer. BackgroundThe SupplierAssurance support team provide technical support regarding the platform. Deadline extensions for questionnaires cannot be made by SupplierAssurance, this must be confirmed with your customer.  …

Why have I been asked to complete multiple questionnaires for different locations of my organization?

AnswerSAQ questionnaires are location specific. This means that you may be asked to complete one for multiple locations within your organization.  BackgroundAs your customer wishes to assure that everything in their supply chain is taking place in a sustainable, responsible, and ethical manner, the…

How do I change the assigned user of an SAQ?

AnswerTo change the assigned user click on the option to ‘Assign users’ on the SAQ BackgroundThe assigned user of an SAQ questionnaire is the user who last responded to it. The assigned user will be the sole user to receive notifications regarding the status of this SAQ. In order to assure that…

My buyer has informed me that I need to improve my SAQ rating - how can I do this?

AnswerYour SAQ rating can be improved by following the recommendations generated upon completion of your questionnaire.  BackgroundThe recommendations reflect areas where the user has answered questions with ‘no’ and can be used as guidelines for improvement, should they wish to increase their…

Is it obligatory to improve my SAQ?

AnswerWhilst it is not obligatory to go through the ‘improvement’ stage, it is highly recommended as users can hereby acknowledge certain areas where improvements could be made. This allows suppliers to more easily set specific goals in terms of sustainability.  BackgroundThe recommendations re…

What does it mean when my SAQ has expired?

AnswerWhen your SAQ shows a status of ‘Expired’, this means that a document, i.e. a certificate within your questionnaire has expired. BackgroundTo ensure that the information you are sharing with your customer(s) is up-to-date, the expiration date of certificates is established in the question…

Why did I receive no notifications that my SAQ has expired?

AnswerYou may have not received a notification to confirm that your SAQ has expired due to the alert preferences that you have set for your account. BackgroundYour alert preferences were determined by you during your registration to the Supplier Assurance platform. If you did not select ‘Assessme…

Why did I receive no notifications that my SAQ has been sent back into the responding phase?

AnswerYou may have not received a notification to confirm that your SAQ has been sent back to the responding stage due to the alert preferences that you have set for your account. BackgroundYour alert preferences were determined by you during your registration to the Supplier Assurance platform. If…

Why is the first page of the SAQ informing me that I am '0% through the questionnaire' when I come to edit my responses?

AnswerThe message ‘You are 0% through this questionnaire’ refers to the page on which you are situated in the questionnaire.  BackgroundEach page of the questionnaire is designed to provide you with a percentage which allows you to understand your current place within the questionnaire. 0% ther…

I have clicked 'reuse answers from an existing SAQ' - why can I no longer see my answers to the SAQ?

AnswerYou can no longer see your answers because you have selected the option to ‘reuse answers from an existing SAQ’ and selected an empty answersheet. BackgroundThe ‘reuse answers’ function is intended for use only when an existing and completed SAQ questionnaire exists on your dashboard.…

Will my answers be saved if I stop half way through completing the questionnaire?

AnswerYes, as soon as you press ‘Next Question’ on each page of the questionnaire your answers will be saved. BackgroundCompleting a questionnaire may require you to collect information from different parts of your organization or from colleagues. The option to save and edit your answers at any…

Can I print out all of the questions before I start to answer the questionnaire?

AnswerYes, although you are encouraged to view the questions online or download a PDF version rather than printing out all the questions. BackgroundWhilst you can download all the questions as a PDF file, this will give you every possible question and answer option. Most questionnaires however have…


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