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Why have I received an invitation to complete a questionnaire?

Answer You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organization has already completed on the platform.   Background Your customer(s) may need you to complete a questionnaire on th…

How do I delete duplicate locations?

Answer You are not able to delete duplicate locations from your account. A ticket must be sent to the our support team in order to remove these duplicates.   Background Whilst trying to complete an SAQ on the SupplierAssurance platform, duplicate questionnaires can be created through error. If…

How do I start a questionnaire?

Answer To start a questionnaire, if you have received an invitation code from your buyer all you need to do is go to the  ‘Enter invitation code’ link from the right-hand side your dashboard. If you do not have an invitation code, you can still start a questionnaire, please see instructions o…

Once I have submitted my questionnaire can I change the answers?

Answer Yes, you can change your answers but only when the submitted questionnaire is completed. Some questionnaires may need to be validated before they are completed and if so you cannot change your answers during this stage of the questionnaire process.   Background Once you have submitted a…

How do I share my completed questionnaire answers with my buyer?

Answer Find the questionnaire that you want to respond to on your Dashboard and press 'Share'.   Background Strict sharing controls ensures that only approved users on your organization account can share questionnaire data with a buyer and data sharing can be managed and edited at any time thro…

Can I review all of my answers before I submit my questionnaire?

Answer Yes, you can review all your answers and edit them before you submit your questionnaire.   Background Completing a questionnaire may require you to collect information from different parts of your organization or from colleagues. The option to save and edit your answers at any time means…

How do I update an expired SAQ?

Answer To update an expired questionnaire select the option to ‘Update SAQ 4.0’ on the location you wish to update.   Background Some of the supporting documents or certificates that you upload to your SAQ may have expiry dates on them. Once an expiry date has passed, the SAQ will be classe…

What do I do if my DUNS number is already in use elsewhere?

Answer Raise a ticket to the Supplier Assurance Support Center who will look in to this. Background When completing an SAQ, you are asked to provide the location's DUNS number for question 0a. If the DUNS number is already in use with another location on your dashboard, you will receive an erro…

Will my answers be saved if I stop half way through completing the questionnaire?

Answer Yes, as soon as you press ‘Next Question’ on each page of the questionnaire your answers will be saved.   Background Completing a questionnaire may require you to collect information from different parts of your organization or from colleagues. The option to save and edit your answer…

Can I re use answers from a similar previously completed questionnaire?

Answer Yes, if you have previously completed a similar questionnaire you can re-use the answers when you start a new questionnaire.   Background The questionnaires on the platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to c…

Once I submit my questionnaire who can see my answers?

Answer Users on your own account with the relevant viewer permission and your customer(s) that the response has been shared with can see the answers.   Background A combination of user permissions and strict sharing controls ensures that only approved users on your organization account can view…

What to do if my DUNS is already in use on my organization?

Answer If the DUNS number is already found on the organization, select the option to respond to the questionnaire ‘here’ hyperlink. This will then take you to the DUNS number that is on your organization, whilst moving the sharing you have newly created over to the correct location with the DUN…

Can I print out all of the questions before I start to answer the questionnaire?

Answer Yes, although you are encouraged you to view the questions online or download a PDF version rather than printing out all the questions.   Background Whilst you can download all the questions as a PDF file, this will give you every possible question and answer option. Most questionnaires…

Once I have shared my questionnaire answers can I change this?

Answer Yes, you can change who you share your questionnaire answers with at any time.   Background A combination of user permissions and strict sharing controls ensures that only approved users on your organization account can view questionnaire data and offer to share this with a customer. The…

How do I find my existing location?

Answer Go to 'Your dashboard' and select the 'Locations' tab. Set the questionnaire filter and the status filter correctly for your questionnaires to be listed.   Background When a supplier has completed a questionnaire, this is stored on their dashboard. All of the information that has been pr…

Why is there additional guidance on my questionnaire page?

Answer This guidance is providing further information to the question that you are completing in your questionnaire.   Background A majority of the questionnaires available on the platform will have extra guidance on the right hand side that is provided to suppliers completing the questionnair…

What does it mean when my SAQ has expired?

Answer When your SAQ shows a status of ‘Expired’, this means that a document, i.e. a certificate within your questionnaire has expired.   Background To ensure that the information you are sharing with your customer(s) is up-to-date, the expiration date of certificates is established in the…

I have already completed my questionnaire - Why do I keep receiving E-mails with the object: 'SAQ 4.0 Incomplete Response'?

Answer You may be receiving these email alerts as you may have created duplicate locations on your dashboard.   Background Duplicate SAQ questionnaires are created by clicking ‘start SAQ 4.0’ rather than navigating to your dashboard where you will find the SAQ that you have already started.…

What are the drop down options under the question I am being asked?

Answer The drop down options provide further guidance when you are answering your questionnaire.   Background Each questionnaire available on the platform will have extra drop down guidance that is provided to suppliers completing the questionnaire. This is to help suppliers as well as providin…

My buyer has informed me that I need to improve my SAQ rating - how can I do this?

Answer Your SAQ rating can be improved by following the recommendations generated upon completion of your questionnaire.   Background The recommendations reflect areas where the user has answered questions with ‘no’ and can be used as guidelines for improvement, should they wish to increas…

How do I change the assigned user of an SAQ?

Answer To change the assigned user click on the option to ‘Assign users’ on the SAQ   Background The assigned user of an SAQ questionnaire is the user who last responded to it. The assigned user will be the sole user to receive notifications regarding the status of this SAQ. In order to ass…

Why did I receive no notifications that my SAQ has been sent back into the responding phase?

Answer You may have not received a notification to confirm that your SAQ has been sent back to the responding stage due to the alert preferences that you have set for your account.   Background Your alert preferences were determined by you during your registration to the Supplier Assurance plat…

I will not be able to meet the deadline for the completion of my SAQ; what should I do?

Answer If you are not able to meet your SAQ deadline, please contact your customer.   Background The SupplierAssurance support team provide technical support regarding the platform. Deadline extensions for questionnaires cannot be made by SupplierAssurance, this must be confirmed with your cust…

Why can I not see the 'Share' option on my questionnaire?

Answer Start a Live Chat or raise a ticket to the SupplierAssurance Team who will look in to this.   Background The share button is available for users with the relevant permission. It allows users to share questionnaires that they have completed with registered buyers on the platform. The sha…

Can I print out a copy of my questionnaire whilst it is in 'Responding'?

Answer You are not able to print a copy of the questionnaire whilst it is in the ‘responding’ stage.   Background Your SAQ report can only be downloaded once the questionnaire has attained a ‘completed’ status. You are able to download this PDF through the view option on the questionnai…

Is it obligatory to improve my SAQ?

Answer Whilst it is not obligatory to go through the ‘improvement’ stage, it is highly recommended as users can hereby acknowledge certain areas where improvements could be made. This allows suppliers to more easily set specific goals in terms of sustainability.   Background The recommenda…

It is against company policy to publish certain internal documents; can I upload blank documents/statements in the SAQ?

Answer If you upload a blank document for validation, it will not be accepted by the validation team.   Background Please be assured that the platform provider NQC is certified by ISO 27001 – an internationally recognized standard for information security. Any sensitive information that you c…

I have clicked 'reuse answers from an existing SAQ' - why can I no longer see my answers to the SAQ?

Answer You can no longer see your answers because you have selected the option to ‘reuse answers from an existing SAQ’ and selected an empty answersheet.   Background The ‘reuse answers’ function is intended for use only when an existing and completed SAQ questionnaire exists on your da…

Where can I see the score of my SAQ ?

Answer Users are able to see their SAQ score on the ‘View’ page of the SAQ questionnaire   Background The 'Scores' functionality allows you to view the achieved questionnaire results displayed as a collective view, enabling you to easily identify areas of high and low performance. The score…

Why did I receive no notifications that my SAQ has expired?

Answer You may have not received a notification to confirm that your SAQ has expired due to the alert preferences that you have set for your account.   Background Your alert preferences were determined by you during your registration to the Supplier Assurance platform. If you did not select ‘…

What is the 'Improving' status?

Answer The ‘improving’ stage of the SAQ following validation resulting in all documents being accepted, allows the user to acknowledge scope for improvement in their company.   Background The recommendations reflect areas where the user has answered questions with ‘no’ and can be used…

How do I edit my location details?

Answer To edit your locations details, please select 'Edit properties' on your location.   Background When a location is created, information such as location name and address are inputted in to the questionnaire. If these details need to be edited, you are able to do this through the 'Edit p…

How do I deny questionnaire sharings?

Answer To deny questionnaire sharings, please select the option to 'Deny' through the 'Manage data sharing' hyperlink.   Background When completing a questionnaire, the user has the ability to share with their customer manually or by using an invitation code. Once a questionnaire is shared and…

Why have I been asked to complete multiple questionnaires for different locations of my organization?

Answer SAQ questionnaires are location specific. This means that you may be asked to complete one for multiple locations within your organization.   Background As your customer wishes to assure that everything in their supply chain is taking place in a sustainable, responsible, and ethical man…

I have an existing questionnaire. My colleague received a request to complete an SAQ for another customer. Do we have to complete another questionnaire?

Answer You do not have to complete another questionnaire if the request links to the same location.   Background The SAQ questionnaire is location specific. This means that a single questionnaire can be completed for one questionnaire and subsequently shared with multiple customers. Only if the…

How can I access an overview that shows me which questionnaires are shared with which customers?

Answer Go to the ‘Manage Data Sharing’ page from your dashboard.   Background The manage data sharing hyperlink allows all users to see what data they are sharing with any customers on their dashboard. This view also allows users to accept any potential new sharings as well as the ability t…

How do I download a questionnaire PDF report?

Answer To download a questionnaire PDF report, select the hyperlink option of 'SAQ Report' on your location.   Background A PDF report of the SAQ will become available once the SAQ has been completed.The report will be available for download on the 'View' page of the questionnaire. Once downloa…

Why am I receiving email reminders?

Answer You are receiving email reminders due to duplicate questionnaires on your organization's account.   Background When a user select the option to 'Start SAQ' from either the 'Home' page of the platform, or from the 'Options' tab, a duplicate questionnaire will be created. These duplicate q…

Why is the first page of the SAQ informing me that I am '0% through the questionnaire' when I come to edit my responses?

Answer The message ‘You are 0% through this questionnaire’ refers to the page on which you are situated in the questionnaire.   Background Each page of the questionnaire is designed to provide you with a percentage which allows you to understand your current place within the questionnaire.…


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