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What is a management system on working conditions and human rights? (Q6)

Answer A Working Conditions and Human Rights Management System ensures companies operate with dignity, fairness and respect. Regardless of the size of the company, or the nature of the work that is carried out, a management system provides a structured approach to fulfill goals and objectives. It i…

How can I see what documents are accepted for my validation?

Answer The list of accepted documents are presented on the right hand side under the 'Uploads we accept' heading.   Background When a supplier has completed the SAQ, the questionnaire will go to validation. This is where all of the documents that have been uploaded by the supplier will be valid…

What is an environmental objective? (Q11a)

Answer When setting up an Environmental Management System (EMS) and once conducted a review to decide environmental performance improvements, a company needs to set environmental objectives and targets.Environmental objectives indicate the environmental aims of the company with short or long term g…

What is a CSR/Sustainability Report? (Q2)

Answer A CSR Report is a report published by a company (of all types, sizes and sectors) about the economic, environmental and social impacts caused by their everyday activities. A Corporate Social Responsibility (CSR)/Sustainability Report is usually published by the global parent company/Headquar…

What will happen if I upload a document in an unsupported language as evidence in my SAQ?

Answer Any documents uploaded in unsupported languages will be cannot be accepted for the SAQ 4.0.   Background The questions that unsupported language documents will not be accepted for are marked within the questionnaire. All documents must be uploaded in the following languages: English, Chi…

What is a raw materials responsible sourcing policy? (Q16a)

Answer A Raw Materials Responsible Sourcing Policy outlines a company’s action to ensure the sustainable supply of raw materials. Companies should be committed to avoiding sourcing raw materials from conflict affected and high risk areas, and uncertified practice of extractions.It may be a policy…

What is a Grievance mechanism? (Q4)

Answer A grievance mechanism is a formal procedure and framework for individuals, employees, stakeholders, companies and/or the wider community to address complaints and grievances.   Background Grievances are raised as a result of negative company activity and operations. A grievance mechanism…

What is business ethics training? (Q9b)

Answer Business Ethics training should include expectations of company policies and procedures. For a company to maintain their collective and trustworthy business conduct, training is needed to understand issues and responsibilities.   Background Training should be provided to help understand…

What is meant by 'Gaps'?

Answer 'Gaps’ refers to documents in your questionnaire which could not be accepted during the validation process.   Background NQC have set guidelines to follow when validating documents, which have also been agreed with Drive Sustainability. If you see gaps in your questionnaire, this means…

How can I find out the reasons for which certain documents in my SAQ were not accepted during the validation process?

Answer To see the reason why a document was not accepted, check communication notes left by our validation team    Background Documents within the SAQ may not have been accepted as they did not meet the set criteria that is outlined by the SupplierAssurance validation team. If a document is no…

What are CSR requirements towards suppliers? (Q15)

Answer Supplier CSR/Sustainability requirements could be reflected within a Supplier Sustainability Policy, Code of Conduct and/or a  Company Conduct document.    Background Buyers are often those that engage with CSR. They have policies in place to prevent slavery in the supply chain, lower…

What is an environmental management system? (Q11)

Answer An Environmental Management System (EMS) enables a company to improve their environmental performance by reducing the impacts from their operations, products and services.Regardless of the size of the company, or the nature of the work that is carried out, a management system provides a stru…

What is an environmental policy? (Q10)

Answer An Environmental Policy shows a company’s intentions and direction to their environmental performance. It should include the implementation of time-related targets and a measurable management program. An Environmental Policy provides an overall framework of action by setting environmental…

Why has my questionnaire been in validation for longer than 5 working days?

Answer Your SAQ questionnaire has been in ‘Validating’ for longer than 5 days because it has not been shared.   Background SAQ questionnaires must be shared with at least one customer before they can be validated. Please make sure to share your questionnaire either before- or immediately af…

How long does the validation process take?

Answer The validation process which can take up to five working days.   Background Validation of SAQ questionnaires is part of NQC’s assurance process. As we are aware that certain suppliers may need to meet deadlines, we aim to complete the validation of an SAQ within 5 working days of its s…

What is working conditions and human rights training? (Q5b)

Answer Working Conditions and Human Rights training should include details of a company’s expectations, policies and procedures in this area. As a result of undertaking training, a company can enhance human rights compliance, raise awareness and encourage best practice across company activities.…

What is a self-assessment questionnaire? (Q15c)

Answer A Self-Assessment Questionnaire can provide an insight into a supply chain whilst identifying potential risk areas for improvement. It is important for companies and suppliers to meet the expectations of law and regulation.    Background A Self-Assessment Questionnaire could contain gen…

What is a restricted substances management system? (Q13a)

Answer A management system is a set of policies and procedures to fulfill and achieve objectives.  A Restricted Substances Management System (RSMS) outlines the guidelines of an organization regarding restricted substances.  Restricted substances (on their own, in a mixture or in an article) are…

What is a Code of Conduct? (Q3)

Answer A Code of Conduct is a document written by a company and it is both an internal guideline and an external statement of corporate values and commitments.    Background The Code of Conduct is typically related to anti-corruption issues, labor law, environmental and basic legal issues. Leg…

What is an energy management system? (Q12)

Answer An Energy Management System is developed by a company to establish the systems and processes necessary to improve energy performance, reduce carbon emissions, and demonstrate commitments to protect the environment. Efficient energy management requires the identification of where energy is us…

What is a health and safety management system? (Q8)

Answer A Health and Safety Management System relates to the organized efforts in identifying workplace hazards, reducing accidents and minimizing the exposure to harmful situations and substances.Regardless of the size of the company, or the nature of the work that is carried out, a management syst…

What is a working conditions and human rights policy? (Q5)

Answer A Working Conditions and Human Rights Policy should ensure a company maintains standards of conduct. A company should comply with the United Nations Declaration of Human Rights, United Nations Guiding Principles for Business and Human Rights and the International Labor Organization's (ILO) D…

What is acceptable as Code of Conduct training? (Q3a)

Answer Training and awareness of a company's Code of Conduct refers to a company’s training of their employees on the expectations, policies and procedures relating to Corporate Social Responsibility (CSR).Raising awareness of a company's Code of Conduct through training can encourage individuals…

What is environmental training? (Q10b)

Answer Environmental training allows a company to have processes in place to encourage employees to be environmentally aware. It is an effective way for a company to manage their environmental impact and be compliant with legislation, guidelines and working practices.   Background Training coul…

What is a business ethics policy? (Q9)

Answer A Business Ethics Policy document outlines a company's mission and values to be socially responsible. This policy document states principles designed by a company to help all employees, suppliers, sub-contractors, stakeholders, or others in every company decision. A Business Ethics Policy pr…

What is a health and safety policy? (Q7)

Answer A company policy refers to their approach to a given issue and contains general principles. A policy may include components such as prohibited behaviors, rights and dispute procedures.A Health and Safety Policy establishes company activity that is legal, as well as ethical, in full complianc…

What is health and safety training? (Q7b)

Answer Health and Safety training helps a company to ensure their employees know how to work safely and without risks to their health. By raising awareness, Health and Safety training can develop a positive health and safety culture, where safe and healthy working becomes second nature to everyone.…

How do I update my expired certificate when my audit has been postponed due to COVID-19?

Answer Please upload the expired certificate as evidence merged with the confirmation of extension from the awarding body.   Background NQC have set guidelines to follow when validating documents, but as we understand this ongoing pandemic is affecting everyone, we can include this confirmation…


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