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What should I do if I can't find my D-U-N-S Number?

Answer Go to the 'I can’t find my organization' page from the registration search results.   Background The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. If your organization is not yet listed with Dun & Bradstreet and you do not have a D-U-N-S Number, y…

How do I manage my account settings?

Answer Go to your user name at the top right of your Dashboard.   Background Users can control and personalize their account settings via the user settings page on the platform. This includes security settings such as changing passwords and enabling two-factor authentication. Additionally users…

How do I register my organization?

Answer Go to the 'Register' page from the 'Home' page.   Background Each unique trading entity must register on the platform as an organization before users from that organization can sign in. The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstr…

I have not received my activation email, what should I do?

Answer Check your junk mail folder and if the activation email is not there go to the ‘Forgotten your password?’ link on the sign in page.   Background To complete your user registration on the platform you must first verify your email address by using an activation link that will be email…

What should I do if I have forgotten my password?

Answer Go to the ‘Forgotten your password?’ page from the sign in page.   Background Email authentication means that you can set up a new password in the event that you forget your current password. You should consider using a passphrase as these are usually longer, easier to remember and o…

How can I change the time zone setting on my account?

Answer You are able to change your time zone setting on your personal dashboard.   Background The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default time zone. This is available on your personal dashboard. All of t…

Should I ever give my password to another user?

Answer No, you should never give your password to another user.   Background If you share your password with someone, they can access your account and your information. They can also edit your password. You should also never write your password down. You should consider using a passphrase as th…

What should I do if my activation fails?

Answer Go to the ‘Forgotten your password?’ link on the Sign in page.   Background To complete your user registration on the platform you must first verify your email address by using the activation link that will be emailed to you. This process is used to ensure that your user account is l…

What should I do if I can't find my organization?

Answer Go to the 'I can’t find my organization' page from the registration search results.   Background The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. If your organization is not yet listed with Dun & Bradstreet and you do not have a D-U-N-S Number, y…

Why do I need a secret question?

Answer You need a secret question if you contact the Support Team. You will be asked to confirm 2 random characters from your answer to verify your identity.   Background A secret question and answer combination provides increased security to your user account as only you should know this. This…

How do I change the language setting for my user account?

Answer You are able to change your language settings on your personal dashboard.   Background The platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default language. This is available on your personal dashboard. All of the…

How long does my password last?

Answer Your password will last forever unless you choose to change it.   Background Once you have created your password during your registration process, it will not expire unless you change this using the forgotten password process or if you choose to change this via your user settings page on…

What should I do in the case that my organization is already registered?

Answer If your organization is already registered, you should select the option to register to this organization.   Background Once you register yourself to an organization, the User Manager of that organization is sent an automatic notification to accept you on to the existing account. It is u…

How do I change the date format setting on my account?

Answer You are able to change the date format setting on your personal dashboard.   Background The platform recognizes that date formats vary between countries and gives each individual user the ability to set their own date format for on their account. All of the information on the platform…

I am leaving my organization; what steps should I follow to assign a new User Manager and deactivate my account?

Answer If you are leaving your organization, please raise a ticket to the SupplierAssurance team with the information of the new User Manager.   Background When leaving an organization, it is important to inform the SupplierAssurance support team so that they are able to remove your account. It…

My E-mail address has changed, how can I update this on the platform?

Answer You are not able to change your registered email address on the platform, instead you must send a Contact us form.   Background For data security reasons, the ability to amend a user’s email address is not available on the SupplierAssurance platform. Instead, a Contact us form must be…

The name of our company has changed/is incorrect; how can I update this on the platform?

Answer To update your company information, please contact Dun & Bradstreet   Background Dun & Bradstreet are the company that issue your organization with it’s DUNS number. If you need to update the information that is linked to your DUNS number, please contact them. Once this has been done,…

Should I ever write my password down?

Answer No, you should never write your password down.   Background If you write your password down, somebody could find this and there is a chance that they could access your account and your information. You should also never share your password with anyone such as work colleagues. You should…

I have forgotten the answer to my secret question; how can I change this?

Answer If you have forgotten the answer to your secret question, log in to the platform and change the answer.   Background When calling the SupplierAssurance support team and for other tasks, you will be asked for the answer to your secret question. If you do not know the answer to the secret…

I have registered my organization but have not received the activation email for my account - how should I proceed?

Answer If you have not received your activation email, please raise a ticket.   Background When registering your email address for a user account on the platform, if your organization is already existing, your access request may have been sent to the account User Manager for confirmation. If yo…

How do I change my alert preferences?

Answer To change your alert preferences, please select the option to ‘View’ on alerts   Background The alerts section is available on your individual dashboard. You are able to scroll down the page to the ‘Alerts’ section and view all of the available alerts that you are able to receive…


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