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Frequently asked Questions

Quickly find answers to the most popular frequently asked questions.

Can I re-use answers from a similar previously completed questionnaire?

Yes, if you have previously completed another questionnaire you are able to re-use the answers for a new questionnaire you need to complete.

The questionnaires on the SUPPLIERASSURANCE platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to complete multiple questionnaires for one or more of your customers. Where questionnaires cover policy and process information, you ma…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On your dashboard, locate the existing questionnaire you wish to complete or start a new questionnaire by selecting 'Enter Invitation code' on the right hand side
3. Select 'Respond' and progress
4. Use the 're-use answers from anot…

How do I start a questionnaire?

You can start a questionnaire from your dashboard by selecting 'Enter invitation code'.

Your customer may have sent you an invitation code for a specific questionnaire that needs to be completed. If you have not already completed this questionnaire for another customer that you just need to share, you can start a new questionnaire by entering the invitation code which will trigger the…

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter the invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire until completion


Should you require f…

How do I download a questionnaire PDF report?

A PDF report of your questionnaire can be completed on the individual questionnaires details page.

A PDF report of the questionnaire will become available once the questionnaire has been completed. The report will be available for download on the 'View' page of the questionnaire. Once downloaded, you are able to view the report which outlines the questionnaire answers that have been filled in.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Select 'View' on the questionnaire tile and this will take you the questionnaires details page
4. Scroll further…

How do I share my completed questionnaire answers with my buyer?

You can share your answers in two ways, with an invitation code or by requesting a share for your customer to accept.

The SUPPLIERASSURANCE platform gives users and customers the ability to share their data in a secure and quick manner. If a customer invites you as a supplier, an invitation code will be sent to you directly. This invitation code can be used to start a new questionnaire, or to share existing questio…

To share an existing completed questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the '…

Once I submit my questionnaire, who can see my answers?

Users on your own account with the 'Viewer' permission and your customers that the response has been shared with can see your answers.

Your questionnaire and the answers that you provide are considered confidential, as defined in the terms and conditions. Your customers will only be able to see the results of your questionnaire, as well as the documents that you decide to share with them. Different user permissions will also help y…

To review your users' permissions follow the below steps:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. On the dashboard, select the cog, shown next to your organisation's name
3. On the right hand side, select 'Manage your users'
4. The screen now will show you all existing user…

I have not received an invitation code - How can I share my questionnaire?

You are able to 'Request a share' with a chosen customer for them to accept. Once the request has been accepted, your data will be shared.

The SUPPLIERASSURANCE platform has been designed for you as a supplier to share and manage your data in a fast, secure and controlled way.
You can 'Request' a share with your customer who can either accept or decline your request and once accepted, your customer will have access to your data.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Start SAQ 5.0' and progress to complete the questionnaire
3. Once you have submitted your questionnaire for validation, return to your dashboard
4. Locate the questionnaire you now need to 'request a share' for
5. Select 'Share'…

I have an existing questionnaire. My colleague received a request to complete an SAQ for another customer. Do we have to complete another questionnaire?

No, you will not have to complete the questionnaire again if the customer invitation links to the same request.

The SUPPLIERASSURANCE platform allows you as a user to complete and share questionnaire results in a controlled, fast manner. As there are large organisations, we made it as easy as possible to complete requests for different locations in a fast way by re-using existing answers or sharing your answe…

To share an existing completed questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Share'
4. On the '…

How do I delete a questionnaire?

You can delete any questionnaires that you or other users have created by locating these and selecting 'delete'.

You are in charge of your own data and therefore have the ability to delete your questionnaires if they are no longer required. To delete a questionnaire you have to ensure no 'accepted' shares are attached and deny these beforehand.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the questionnaire you wish to delete
3. View the amount of shares attached to the questionnaire on the questionnaire tile
4. If at least one share is shown, select 'Share' first to deny thi…

I have received an invitation code from my customer - What do I need to do?

The invitation code will be sent directly from your customer to either share an existing questionnaire you may have, or to start a new, shared questionnaire that you can complete.
The invitation code will allow your customer to have direct access to your data.

The SUPPLIERASSURANCE platform has been designed for you as a supplier to share and manage your data in a fast, secure and controlled way. The invitation code allows the customers to send direct invitations to you with specific requests.
Although you are able to 'Request' a share with your chosen c…

To start and share a new questionnaire with your invitation code:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter the invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue respondin…

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