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What is a raw materials responsible sourcing policy? (Q16a)

A Raw Materials Responsible Sourcing Policy outlines a company's action to ensure the sustainable supply of raw materials. Companies should be committed to avoiding sourcing raw materials from conflict affected and high risk areas, and uncertified practice of extractions. It may be a policy document…

A raw material could be wood, rubber, minerals as gold, cobalt, metal as aluminium, steel, and etc., The sustainable sourcing of any raw materials can build strong, long-term relationships throughout the supply chain whilst improving social, environmental and ethical issues. A Raw Materials Responsi…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 16a by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Raw Materials Responsible Sourcing PolicyIf yo…

What is a management system on working conditions and human rights? (Q6)

A Working Conditions and Human Rights Management System ensures companies operate with dignity, fairness and respect. Regardless of the size of the company, or the nature of the work that is carried out, a management system provides a structured approach to fulfil goals and objectives. It is formed…

For working conditions and human rights compliance, a management system could include procedures for child labour and young workers, wages and benefits, working hours, working conditions, forced or compulsory labour and human trafficking, freedom of association and collective bargaining, harassment,…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 6 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Working Conditions and Human Rights Policy Manag…

What are CSR requirements towards suppliers? (Q15)

Supplier CSR/Sustainability requirements could be reflected within a Supplier Sustainability Policy, Code of Conduct and/or a Company Conduct document.

Buyers are often those that engage with CSR. They have policies in place to prevent slavery in the supply chain, lower carbon footprint and promote sustainable sourcing. However, to properly enforce CSR policies, buyers need to have a 360 degree view of their supplier networks beyond the first tier.…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 15 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your CSR Requirements towards suppliers If you have…

What is an energy management system? (Q12)

An Energy Management System is developed by a company to establish the systems and processes necessary to improve energy performance, reduce carbon emissions, and demonstrate commitments to protect the environment. Efficient energy management requires the identification of where energy is used, wher…

Efficient energy management requires the identification of where energy is used, wasted and effective energy saving measures. An Energy Management System can provide some benefits to your company to monitor energy usage and reduce carbon emissions. It acts as a system to monitor and manage new energ…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 12 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Energy Management System If you have any furthe…

What is a CSR/Sustainability Report? (Q2)

A CSR Report is a report published by a company (of all types, sizes and sectors) about the economic, environmental and social impacts caused by their everyday activities. A Corporate Social Responsibility (CSR)/Sustainability Report is usually published by the global parent company/Headquarters rat…

The GRI Sustainability Reporting Standards (GRI Standards) are the first and most widely adopted global standards for sustainability reporting. GRI is an independent, international and not-for-profit organisation, based in Amsterdam, the Netherlands. If you are not sure if your company report is wri…

1. Go to your dashboard on Supplier Assurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 2 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your CSR ReportIf you have any further questions reg…

What is acceptable as Code of Conduct training? (Q3a)

Training and awareness of a company's Code of Conduct refers to a company's training of their employees on the expectations, policies and procedures relating to Corporate Social Responsibility (CSR).Raising awareness of a company's Code of Conduct through training can encourage individuals to identi…

Training could be role-specific (e.g. training for buyers, managers, employees, etc.) and can cover different formats (e.g. coaching/mentoring, lectures, group discussion and activities, workshops, e-learning, external third party led courses, etc.). Code of Conduct training may include topics on Wo…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 3a by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Code of Conduct Training Evidence If you have a…

What is a health and safety management system? (Q8)

A Health and Safety Management System relates to the organised efforts in identifying workplace hazards, reducing accidents and minimising the exposure to harmful situations and substances. Regardless of the size of the company, or the nature of the work that is carried out, a management system prov…

To comply with law, a Health and Safety Management System could include procedures for personal protective equipment, machine safety, emergency preparedness, incident and accident management, workplace ergonomic, handling of chemicals and fire protection. ISO Management System Standards (MSS) help c…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 8 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Health and Safety Policy Management SystemIf you…

What is a health and safety policy? (Q7)

A company policy refers to their approach to a given issue and contains general principles. A policy may include components such as prohibited behaviours, rights and dispute procedures. A Health and Safety Policy establishes company activity that is legal, as well as ethical, in full compliance with…

A Health and Safety Policy document outlines a company's guidelines to operate in a safe and secure manner. This policy document states principles designed by a company to help all employees, suppliers, sub-contractors, stakeholders, or others in every company decision. A Health and Safety Policy ma…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 7 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Health and Safety PolicyIf you have any further…

What is a Grievance mechanism? (Q4)

A grievance mechanism is a formal procedure and framework for individuals, employees, stakeholders, companies and/or the wider community to address complaints and grievances.

Grievances are raised as a result of negative company activity and operations. A grievance mechanism could be available to a company's employees and external stakeholders or could be an internal document only available for employees. Individual employee grievances can relate to areas such as recruit…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 4 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Grievance Mechanism If you have any further ques…

What is a business ethics policy? (Q9)

A Business Ethics Policy document outlines a company's mission and values to be socially responsible. This policy document states principles designed by a company to help all employees, suppliers, sub-contractors, stakeholders, or others in every company decision. A Business Ethics Policy provides g…

A company policy refers to their approach to a given issue and contains general principles. A policy may include components such as prohibited behaviours, rights, and dispute procedures. A Business Ethics Policy establishes company activity that is legal, as well as ethical, in full compliance with…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 9 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Business Ethics PolicyIf you have any further qu…

What is an environmental objective? (Q11a)

When setting up an Environmental Management System (EMS) and once conducted a review to decide environmental performance improvements, a company needs to set environmental objectives and targets. Environmental objectives indicate the environmental aims of the company with short or long term goals. O…

Environmental objectives and targets should be based on a company's Environmental Policy, information gained from the environmental review and legal requirements.Benchmarking provides an indication of how a company's environmental performance compares with others in its sector or against industry st…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 11a by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Environmental Objectives EvidenceIf you have a…

What is a restricted substances management system? (Q13a)

A management system is a set of policies and procedures to fulfill and achieve objectives. A Restricted Substances Management System (RSMS) outlines the guidelines of an organization regarding restricted substances. Restricted substances (on their own, in a mixture or in an article) are substances…

Restricted Substances Lists (RSL) help manufacturers and retailers ensure their products comply with the fast-changing regulations governing chemicals and substances. RSL testing involves examining the substances of a product and reviewing the product notes. A report and certification is produced to…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 13a by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Restricted Substances Management System If you…

What is health and safety training? (Q7b)

Health and Safety training helps a company to ensure their employees know how to work safely and without risks to their health. By raising awareness, Health and Safety training can develop a positive health and safety culture, where safe and healthy working becomes second nature to everyone. Health…

Training could be role-specific (e.g. training for buyers, managers, employees, etc.) or cover different formats (e.g. coaching/mentoring, lectures, group discussion and activities, workshops, e-learning, courses, etc.). Health and Safety training should raise awareness on personal protective equipm…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 7b by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Health and Safety Policy Training EvidenceIf yo…

What is a Code of Conduct? (Q3)

A Code of Conduct is a document written by a company and it is both an internal guideline and an external statement of corporate values and commitments. 1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond…

The Code of Conduct is typically related to anti-corruption issues, labor law, environmental and basic legal issues. Legal issues may cover the rejection of slavery, child labor, compliance with the environmental and health & safety standards of each country.

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 3 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Code of Conduct If you have any further question…

What is business ethics training? (Q9b)

Business Ethics training should include expectations of company policies and procedures. For a company to maintain their collective and trustworthy business conduct, training is needed to understand issues and responsibilities.

Training should be provided to help understand and manage the ethical risks faced by the company and to mitigate future risk. Regular training, sharing best practices and ethical concerns reinforces a company's commitment to ethical behaviour and compliance. Training could be role-specific (e.g. tra…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 9b by selecting 'Next4. Select 'Yes' and select 'Choose File' and upload your Business Ethics Training EvidenceIf you have any…

What is a working conditions and human rights policy? (Q5)

A Working Conditions and Human Rights Policy should ensure a company maintains standards of conduct. A company should comply with the United Nations Declaration of Human Rights, United Nations Guiding Principles for Business and Human Rights and the International Labor Organization's (ILO) Declarati…

Human rights are universally agreed minimum conditions inherent to all of us regardless of our nationality, place of residence, sex, national or ethnic origin, color, religion, or any other status. A Working Conditions and Human Rights Policy is a document and statement with guidelines and practices…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 5 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Working Conditions and Human Rights Policy If yo…

What is an environmental policy? (Q10)

An Environmental Policy shows a company's intentions and direction to their environmental performance. It should include the implementation of time-related targets and a measurable management programme. An Environmental Policy provides an overall framework of action by setting environmental objectiv…

An effective Environmental Policy allows a company's senior team to communicate their aims and objectives to employees, shareholders, customers, suppliers and other stakeholders. All goals should be measurable, realistic and have accountable actions with deadlines. An Environmental Policy may also b…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 10 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Environmental PolicyIf you have any further que…

What is an environmental management system? (Q11)

An Environmental Management System (EMS) enables a company to improve their environmental performance by reducing the impacts from their operations, products and services. Regardless of the size of the company, or the nature of the work that is carried out, a management system provides a structured…

For compliance with environmental law and regulation, an Environmental Management System should include the following: environmental policies and objectives; legal and other requirements; risk management; implementation of working procedures to achieve continuous improvements to support environmenta…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 11 by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Environmental Policy Management SystemIf you ha…

What is working conditions and human rights training? (Q5b)

Working Conditions and Human Rights training should include details of a company's expectations, policies and procedures in this area. As a result of undertaking training, a company can enhance human rights compliance, raise awareness and encourage best practice across company activities.

Training can add human rights knowledge and understanding to an individual's responsibilities. Training could be role-specific (e.g. training for buyers, managers, employees, etc.), topic specific (e.g. on working hours, working conditions, harassment, non-discrimination, etc.), or cover different f…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 5b by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Working Conditions and Human Rights Policy Trai…

What is a self-assessment questionnaire? (Q15c)

A Self-Assessment Questionnaire can provide an insight into a supply chain whilst identifying potential risk areas for improvement. It is important for companies and suppliers to meet the expectations of law and regulation.

A Self-Assessment Questionnaire could contain general company information to understand facility information, a workforce profile and the employment relationship. It should include environmental information of management systems and training, greenhouse gas emissions, energy usage, water and waste m…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 15c by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Self-Assessment Questionnaire If you have any…

What is environmental training? (Q10b)

Environmental training allows a company to have processes in place to encourage employees to be environmentally aware. It is an effective way for a company to manage their environmental impact and be compliant with legislation, guidelines and working practices.

Training could be role-specific (e.g. training for buyers, managers, employees, etc.) or cover different formats (e.g. coaching/mentoring, lectures, group discussion and activities, workshops, e-learning, courses, etc.).Environmental training should raise awareness on environmental issues such as en…

1. Go to your dashboard on SupplierAssurance2. Find the questionnaire you have been working on by using the search functionality3. Select 'Respond' and progress to reference 10b by selecting 'Next'4. Select 'Yes' and select 'Choose File' and upload your Environmental Policy Training EvidenceIf you h…

How long does the validation process take?

The validation process which can take up to five working days.

Validation of SAQ questionnaires is part of NQC's assurance process. As we are aware that certain suppliers may need to meet deadlines, we aim to complete the validation of an SAQ within 5 working days of its submission. During this time, you will not be able to modify your responses to the question…

Which national certificates count as acceptable evidence? (Q11)

Answer Any national certificate regarding environmental management systems may be submitted for review. Please note, any certificate uploaded must be in date and must clearly cover the site address of the company completing the SAQ.    If you have any further questions regarding the SupplierAss…

Which national certificates count as acceptable evidence? (Q12)

Answer Examples of national certificates currently accepted as evidence for an energy management system can be found below. Please note that this list is not exhaustive and that other relevant national certificates will be accepted. Any certificate uploaded must be in date and must clearly cover th…

Which national certificates count as acceptable evidence? (Q6)

Answer Any national certificate regarding working conditions and human rights management systems may be submitted for review. Please note, any certificate uploaded must be in date and must clearly cover the site address of the company completing the SAQ.    If you have any further questions reg…

Which national certificates count as acceptable evidence? (Q8)

Answer Examples of national certificates currently accepted as evidence of a health and safety management system can be found below. Please note that this list is not exhaustive and that other relevant national certificates may be accepted. Any certificate uploaded must be in date and must clearly…

What is PDCA?

  


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