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What is a DUNS number, and why do I need one for SUPPLIERASSURANCE?

A DUNS number is a unique nine-digit identifier for businesses, provided by Dun & Bradstreet. It's used globally to identify companies. SUPPLIERASSURANCE requires it as the primary identifier during registration and for completing the SAQ 5.0 to ensure your customers can correctly identify your business.

Background

Using the DUNS number helps standardise supplier identification on the platform. There is no charge for an organization to obtain a DUNS number from Dun & Bradstreet.

Steps

To find or request a DUNS number



Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page
(search online for "Dun & Bradstreet D-U-N-S Number request").



Specific regional links may also be helpful:




What's changed in SAQ 5.0?

SAQ 5.0 introduces a more flexible and modular assessment structure, designed to ensure the questionnaire remains relevant and proportionate for suppliers of all sizes, sectors, and operating models. Question sets are now tailored based on site headcount and primary industry sector, with a clear distinction between mandatory and optional questions.

Background

The Sustainability Assessment Questionnaire (SAQ 5.0) has been enhanced to better support modern, global supply chains. The updated structure focuses more closely on the specific characteristics of each supplier, helping to reduce unnecessary complexity-particularly for non-production and service-based organizations-while maintaining robust sustainability coverage.

Under SAQ 5.0:

- Mandatory questions contribute directly to the overall SAQ 5.0 rating.
- Optional questions provide additional insight but do not impact the rating.

This approach ensures suppliers are assessed fairly and consistently, while buyers continue to receive meaningful and comparable sustainability data across their supply chains.

To support users, SUPPLIERASSURANCE provides briefing sessions and supporting materials that explain the SAQ 5.0 structure, scoring approach, and how industry sector (NACE®) and site headcount influence question routing and scoring-particularly when updating an existing SAQ.

Steps

To access SAQ 5.0 webinar recordings:


Select the relevant language below to register for and view the SAQ 5.0 briefing webinar:




The webinar explains the SAQ 5.0 structure, scoring approach, and practical completion guidance.


To access SAQ 5.0 briefing slides and supporting materials:


Select the relevant language below to download the SAQ 5.0 briefing slides:




The slides explain how NACE® industry codes and site headcount influence question routing within SAQ 5.0, and how updates to your responses may impact your overall SAQ 5.0 rating.

I don't have a DUNS number. What should I do?

If you don't have your DUNS number yet, we can either help you to find the correct one or we can provide you with a temporary one.

Background

SUPPLIERASSURANCE requires a DUNS number for completing the SAQ 5.0 to ensure your customers can correctly identify your business. There is no charge for an organization to obtain a DUNS number from Dun & Bradstreet. If you need to complete an SAQ 5.0 urgently and don't have your DUNS number yet, we can provide you with a temporary number.

Steps

To find or request a DUNS number



Visit the Dun & Bradstreet website. A general starting point is the D&B
D-U-N-S Number Lookup/Request page (search online for
"Dun & Bradstreet D-U-N-S Number request").



Specific regional links may also be helpful:




If you require a temporary DUNS number, please raise a ticket:


  1. Click your initials in the top-right corner.
  2. Click Tickets.
  3. Click Raise a new ticket.
  4. Select Getting Started from the drop-down menu.
  5. Select None of these questions help - Raise a new ticket.
  6. Provide your details in the ticket (Name, Organization, Email, and request for a temporary DUNS number).
  7. Click Send.

I registered but didn't receive my account activation email. What should I do?

Activation emails usually arrive within 10 minutes. First, check your spam or junk folder. If it's not there, try using the 'forgotten your password?' link on the sign-in page, as this will also send an activation link.

Background

To complete your registration, you must click the activation link sent to your registered email address. This verifies your email. If the email is blocked or delayed, using the password reset function is a common workaround to get a valid link.

Steps

What to do if you've not received an account activation email


  1. Wait at least 10 minutes after registering.
  2. Check your email inbox, including spam and junk folders, for an email from SUPPLIERASSURANCE.
  3. If found, click the activation link inside the email to access your dashboard.
  4. If not found, go to the SUPPLIERASSURANCE sign-in page.
  5. Select the 'forgotten your password?' link.
  6. Enter the email address associated with your SUPPLIERASSURANCE account.
  7. Select 'Send'.
  8. Check your email inbox (including spam/junk folders) for a password reset email from SUPPLIERASSURANCE.
  9. Click the link in the email.
  10. Follow the instructions on the page to create and confirm your new password.
  11. If you don't receive the email, check the troubleshooting FAQ for steps on preventing our emails from going into spam or junk folders.

How do I register on the SUPPLIERASSURANCE platform?

Registration is quick. Go to the homepage, click 'Register' and enter your details and organization information.

Background

Registering your organization creates a secure company profile. Only one registration is needed per organization; future colleagues can join an existing account. This allows multiple users (with appropriate permissions) to manage questionnaires and respond to customer requests securely.

Steps

To register your organization


  1. Go to the SUPPLIERASSURANCE home page.
  2. Select the 'Register' link.
  3. Enter your user details (name, telephone number, organization email address).
  4. Create and confirm a secure password.
  5. Select your organization's headquarters country from the dropdown list.
  6. Search for your organization by name or DUNS number. Select it if found.
  7. If your organization is not found, select 'Add organization details manually' and provide the required information.
  8. Scroll down, read, and accept the terms of use.
  9. Select 'Register'.
  10. Check your email for an activation link and click it to finalise your account setup.

Why do I need to register my organization on SUPPLIERASSURANCE?

Registration creates a secure profile for your company, allowing you to manage user access, complete questionnaires, like the SAQ 5.0, and securely share results with your customers under controlled data security measures.

Background

Registering ensures that data submitted on behalf of your company is properly associated and managed. It enables features like user permissions and data sharing. This structured approach maintains data integrity and security.

Steps

To register your organization


  1. Go to the SUPPLIERASSURANCE home page.
  2. Select the 'Register' link.
  3. Enter your user details (name, telephone number, organization email address).
  4. Create and confirm a secure password.
  5. Select your organization's headquarters country from the dropdown list.
  6. Search for your organization by name or DUNS number. Select it if found.
  7. If your organization is not found, select 'Add organization details manually' and provide the required information.
  8. Scroll down, read, and accept the terms of use.
  9. Select 'Register'.
  10. Check your email for an activation link and click it to finalise your account setup.

Can't find an answer to your question? Contact us


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