What is a DUNS number, and why do I need one for SUPPLIERASSURANCE?

A DUNS number is a unique nine-digit identifier for businesses, provided by Dun & Bradstreet. It's used globally to identify companies. SUPPLIERASSURANCE requires it as the primary identifier during registration and for completing the SAQ 5.0 to ensure your customers can correctly identify your business.

Background

Using the DUNS number helps standardise supplier identification on the platform. There is no charge for an organisation to obtain a DUNS number from Dun & Bradstreet. If you need to complete an SAQ 5.0 urgently and don't have your DUNS number yet, we can provide you with a temporary number.

Steps

To find or request a DUNS number:

1. Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page (search online for "Dun & Bradstreet D-U-N-S Number request").
2. Specific regional links may also be helpful:
3. Germany: dnb.com/de-de/upik/
4. USA: dnb.com/duns-number/lookup.html
5. China: dnbchina.com/
6. Latin America: cialdnb.com/d-u-n-s-number/
7. UK: dnb.co.uk/duns-number/lookup.html
8. Other countries: dnb.co.uk/choose-your-country.html

How do I register on the SUPPLIERASSURANCE platform?

Registration is quick. Go to the homepage, click 'Register' and enter your details and organisation information.

Background

Registering your organisation creates a secure company profile. Only one registration is needed per organisation; future colleagues can join an existing account. This allows multiple users (with appropriate permissions) to manage questionnaires and respond to customer requests securely.

Steps

1. Go to the SUPPLIERASSURANCE home page.
2. Select the 'Register' link.
3. Enter your user details (name, telephone number, organisation email address).
4. Create and confirm a secure password.
5. Select your organisation's headquarters country from the dropdown list.
6. Search for your organisation by name or DUNS number. Select it if found.
7. If your organisation is not found, select 'Add organisation details manually' and provide the required information.
8. Scroll down, read, and accept the terms of use.
9. Select 'Register'.
10. Check your email for an activation link and click it to finalise your account setup.

I registered but didn't receive my account activation email. What should I do?

Activation emails usually arrive within 10 minutes. First, check your spam or junk folder. If it's not there, try using the 'forgotten your password?' link on the sign-in page, as this will also send an activation link.

Background

To complete your registration, you must click the activation link sent to your registered email address. This verifies your email. If the email is blocked or delayed, using the password reset function is a common workaround to get a valid link.

Steps

1. Wait at least 10 minutes after registering.
2. Check your email inbox, including spam and junk folders, for an email from SUPPLIERASSURANCE.
3. If found, click the activation link inside the email. This should take you to your dashboard.
4. If not found, go to the SUPPLIERASSURANCE sign-in page.
5. Select the 'forgotten your password?' link.
6. Enter the email address associated with your SUPPLIERASSURANCE account.
7. Select 'Send'.
8. Check your email inbox (including spam/junk folders) for a password reset email from SUPPLIERASSURANCE.
9. Click the link in the email.
10. Follow the instructions on the page to create and confirm your new password.
11. If you don't receive the email, check the troubleshooting FAQ on how to prevent our emails from going into your spam or junk folders.

I don't have a DUNS number. What should I do?

If you don't have your DUNS number yet, we can either help you to find the correct one or we can provide you with a temporary one.

Background

SUPPLIERASSURANCE requires a DUNS number for completing the SAQ 5.0 to ensure your customers can correctly identify your business. There is no charge for an organisation to obtain a DUNS number from Dun & Bradstreet. If you need to complete an SAQ 5.0 urgently and don't have your DUNS number yet, we can provide you with a temporary number.

Steps

To find or request a DUNS number:

1. Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page (search online for "Dun & Bradstreet D-U-N-S Number request").
2. Specific regional links may also be helpful:
3. Germany: dnb.com/de-de/upik/
4. USA: dnb.com/duns-number/lookup.html
5. China: dnbchina.com/
6. Latin America: cialdnb.com/d-u-n-s-number/
7. UK: dnb.co.uk/duns-number/lookup.html
8. Other countries: dnb.co.uk/choose-your-country.html

What should I do if I am not receiving emails from SUPPLIERASSURANCE?

To make sure you always receive our emails, you should add our sending domain, supplierassurance.com, to your email safe sender list.

Background

Sometimes, email providers may send important messages to your spam or junk folder. By adding our SUPPLIERASSURANCE domain to your safe sender list, you are telling your email provider that our messages are important and should always be delivered directly to your main inbox. This will prevent you from missing important notifications and requests from SUPPLIERASSURANCE.

Steps

1. First, please check your spam or junk folder. If you find an email from us there, mark it as 'Not Spam'.

1. For Outlook Users:
2. Click the Settings icon in the top-right corner.
3. In the menu, click 'Mail' and then 'Junk email'.
4. Under the 'Safe senders and domains' section, click '+Add'.
5. Type supplierassurance.com and press 'Enter'.
6. Click the 'Save' button at the top.

1. For Gmail Users:
2. Click the Settings icon in the top-right corner, then click 'See all settings'.
3. Go to the 'Filters and Blocked Addresses' tab.
4. Click 'Create a new filter'.
5. In the 'From' field, type supplierassurance.com.
6. Click 'Create filter'.
7. Check the box next to 'Never send it to Spam'.
8. Click the final 'Create filter' button to save.

1. For Other Email Providers:
2. Look in your settings for options like 'Safe Senders', 'Filters', or 'Rules'. The goal is to create a rule to ensure that messages from @supplierassurance.com are always delivered to your inbox.

Why do I need to register my organisation on SUPPLIERASSURANCE?

Registration creates a secure profile for your company, allowing you to manage user access, complete questionnaires, like the SAQ 5.0, and securely share results with your customers under controlled data security measures.

Background

Registering ensures that data submitted on behalf of your company is properly associated and managed. It enables features like user permissions and data sharing. This structured approach maintains data integrity and security.

Steps

1. Go to the SUPPLIERASSURANCE home page.
2. Select the 'Register' link.
3. Enter your user details (name, telephone number, organisation email address).
4. Create and confirm a secure password.
5. Select your organisation's headquarters country from the dropdown list.
6. Search for your organisation by name or DUNS number. Select it if found.
7. If your organisation is not found, select 'Add organisation details manually' and provide the required information.
8. Scroll down, read, and accept the terms of use.
9. Select 'Register'.
10. Check your email for an activation link and click it to finalise your account setup.