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How can I find out the reasons for which certain documents in my SAQ were not accepted during the validation process?

Answer

To see the reason why a document was not accepted, check communication notes left by our validation team 

 

Background

Documents within the SAQ may not have been accepted as they did not meet the set criteria that is outlined by the SupplierAssurance validation team. If a document is not accepted, the validator who has validated the questionnaire will leave a written note on why the document was not accepted. Suppliers are able to view these notes to understand why the document was not accepted on their questionnaire dashboard.

 

Steps

1. Go to your dashboard on SupplierAssurance

2. Select ‘view’ on the relevant SAQ from your dashboard

3. Change the ‘answers to’ drop-down menu to the last ‘validating’ stage

4. Open the relevant category of the questionnaire

5. Scroll down until you find the question for which the uploaded document was not accepted

6. Review the notes made by the validator

 

If you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our support team will be happy to assist you with further information and guidance.

NQC will aim to respond to all support queries within 2 working days.


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