Answer

A declaration gap means that the validation team found evidence of a policy topic area that you did not select in your policy response. It highlights an opportunity to improve your questionnaire rating or score by updating your response to reflect your evidence accurately.

Background

If any gaps have been identified during the validation process you will be notified about this and you can view further information on the questionnaire answers page on the platform. A gap can either mean that the evidence you uploaded was not acceptable (an evidence gap) or it can mean that you could have missed an opportunity to declare a policy topic area that was found in your evidence but you did not select the answer option (a declaration gap). In either scenario, you should update your questionnaire response to address the gaps found.

Steps

To view your questionnaire results and any gaps identified during validation:

1. Sign in to your SUPPLIERASSURANCE account.
2. On your 'Dashboard', find the completed questionnaire you want to view (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. Select the 'Answers' tab.
5. If any gaps were identified during validation, they will be listed at the top of the 'Answers' tab. Select an individual gap to learn more.
6. A gap may indicate:
   • an evidence gap - the uploaded evidence was not acceptable, or
   • a declaration gap - the validator found relevant policy information in your evidence that you did not declare in your answers.
   
   In both cases, you should update your questionnaire response to address the gaps.
   


7. Select the 'Update' icon on the top right of the questionnaire tile to make changes.


8. Navigate to the questions flagged in the validator feedback and upload improved evidence (for evidence gaps) or declare the correct policy options (for declaration gaps).