Answer

A declaration gap means that the validation team found evidence of a policy topic area that you did not select in your policy response. It highlights an opportunity to improve your questionnaire rating or score by updating your response to reflect your evidence accurately.

Background

If any gaps have been identified during the validation process you will be notified about this and you can view further information on the questionnaire answers page on the platform. A gap can either mean that the evidence you uploaded was not acceptable (an evidence gap) or it can mean that you could have missed an opportunity to declare a policy topic area that was found in your evidence but you did not select the answer option (a declaration gap). In either scenario, you should update your questionnaire response to address the gaps found.

Steps

To view your questionnaire results and any gaps that may have been identified during the validation process:

1. Sign in to your SUPPLIERASSURANCE account.
2. On your 'Dashboard' find the completed questionnaire that you want to view the results for (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. Select the 'Answers' tab.
5. If any gaps have been identified during the validation process, they will be listed at the top of the 'Answers' tab. You can click on an individual gap to find out more about the gap.
6. A gap can either mean that the evidence you uploaded was not acceptable (an evidence gap) or it can mean that you could have missed an opportunity to declare a policy topic area that was found in your evidence but you did not select the answer option (a declaration gap). In either scenario, you should update your questionnaire response to address the gaps found.
7. To update your questionnaire response, choose the 'Update' icon on the top right of the page on the questionnaire tile.
8. Navigate to the questions identified in the feedback. Upload improved evidence for evidence gaps or select the correct policy options for declaration gaps.