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My questionnaire has been in validation for longer than 5 days. What's wrong?

Answer

Questionnaires are only validated if they are shared with a Customer, who has funded the questionnaire or if you have made payment on the platform. The validation process typically takes up to 5 working days.

Background

If your questionnaire has not been validated and it has been longer than 5 days, this most likely means that no payment has made for the SAQ 5.0 Rating, report and results.

Steps

To check the status of your questionnaire and the validation process:


  1. Sign in to your NQC account.
  2. Find the questionnaire that you want to check the status of on your Dashboard (use filters and search if needed).
  3. If the questionnaire is shown with a 'VALIDATING' status, it means that the validation process has not yet finished. Please note that validation typically takes up to 5 working days.
  4. Once validation is complete, the questionnaire status on your Dashboard will change to 'COMPLETED' and you will be able to view your questionnaire rating and results.
  5. If your questionnaire remains in 'VALIDATING' for longer than 5 working days, this usually means that no payment has been received for the SAQ 5.0 rating, report, and results.

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