Answer
If document upload fails, check the file size, file type, and your internet connection. Ensure the file name doesn't contain special characters.
Background
Upload errors can occur for several reasons. The SUPPLIERASSURANCE platform has limits on the size and type of files allowed as evidence for questionnaires.
Steps
- Check File Size: Ensure your file is not larger than the maximum allowed size (e.g. check platform guidance for size limits which is generally 15MB).Try compressing the file if it's too large.
- Check File Type: Verify your file is in an accepted format (e.g., PDF, JPG and PNG are common). Convert the file if necessary.
- Check File Name: Ensure the file name does not contain special characters (like #, %, &, *, etc.). Rename the file using only letters, numbers, hyphens, or underscores.
- Check Internet Connection: Ensure you have a stable internet connection. Try the upload again.
- Try a Different Browser: Sometimes browser issues can interfere. Try uploading using a different supported web browser (e.g., Chrome, Firefox, Edge).
