Answer

The validation process typically takes up to 5 working days after you submit your questionnaire. You will receive an email notification once it's complete.

Background

During the validation period, your questionnaire status will show as 'Validating' on your Dashboard. During this process you cannot make any changes to your answers. That is because the SUPPLIERASSURANCE team need time to review your submission and the evidence that you uploaded to ensure that it meets acceptable evidence criteria. Once the validation process is complete, you will receive an email notification and you will be able to review your questionnaire results. You can also then update your answers, at any time.

Steps

To check the status of your questionnaire and the validation process:

1. Sign in to your SUPPLIERASSURANCE account.
2. Find the questionnaire that you want to check the status of on your Dashboard (use filters and search if needed).
3. If the questionnaire is shown with a 'VALIDATING' status, it means that the validation process has not yet finished. Please note that validation typically takes up to 5 working days.
4. Once validation is complete, the questionnaire status on your Dashboard will change to 'COMPLETED' and you will be able to view your questionnaire rating and results.
5. If your questionnaire remains in 'VALIDATING' for longer than 5 working days, this usually means that no payment has been received for the SAQ 5.0 rating, report, and results.