Answer

Use the 'Ticket' function on the SUPPLIERASSURANCE platform to raise a ticket for our Support Team to action.

Background

The SUPPLIERASSURANCE Support Team aims to respond to all tickets within two working days. Typically however, you can expect a response within 24 hours.

Steps

1. Sign in to your SUPPLIERASSURANCE account.
2. Select your initials in the top right corner of the screen.
3. Select 'Tickets'.
4. Choose 'Raise a new ticket' option from the right side of the page.
5. Select the most appropriate topic from the drop down menu.
6. If none of the topics fit, select 'Other topic' and choose 'None of these questions help - Raise a new ticket'.
7. Enter as much information about your query to allow our Support Team to assist you with your support query.
8. Click 'Send'.
9. The Support Team will review your ticket and respond to you within two working days although typically within 24 hours.