Answer

Improve your SAQ 5.0 Rating by addressing validation feedback (like evidence or declaration gaps) and by addressing any minimum requirements that one or more of your customers may have set. Ensure that you answer all mandatory questions positively with the correct supporting evidence. Be careful to ensure you fully review and select only those policy areas that are explicitly covered within your policy documents.

Background

You can iteratively improve your SAQ 5.0 Rating. The validation process provides specific feedback. Addressing an evidence gap (where evidence was insufficient) or a declaration gap (where you missed selecting an answer that your evidence covered) can positively impact your SAQ 5.0 Rating.
Focusing on the mandatory questions is important as these directly contribute to your SAQ 5.0 Rating. Optional questions provide additional insights for your customers but do not directly influence the SAQ 5.0 Rating.

Steps

To view your questionnaire results and any gaps identified during validation:

1. Sign in to your SUPPLIERASSURANCE account.
2. On your 'Dashboard', find the completed questionnaire you want to view (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. Select the 'Answers' tab.
5. If any gaps were identified during validation, they will be listed at the top of the 'Answers' tab. Select an individual gap to learn more.
6. A gap may indicate:
   • an evidence gap - the uploaded evidence was not acceptable, or
   • a declaration gap - the validator found relevant policy information in your evidence that you did not declare in your answers.
   
   In both cases, you should update your questionnaire response to address the gaps.
   


7. Select the 'Update' icon on the top right of the questionnaire tile to make changes.


8. Navigate to the questions flagged in the validator feedback and upload improved evidence (for evidence gaps) or declare the correct policy options (for declaration gaps).