Answer

Improve your SAQ 5.0 Rating by addressing validation feedback (like evidence or declaration gaps) and by addressing any minimum requirements that one or more of your customers may have set. Ensure that you answer all mandatory questions positively with the correct supporting evidence. Be careful to ensure you fully review and select only those policy areas that are explicitly covered within your policy documents.

Background

You can iteratively improve your SAQ 5.0 Rating. The validation process provides specific feedback. Addressing an evidence gap (where evidence was insufficient) or a declaration gap (where you missed selecting an answer that your evidence covered) can positively impact your SAQ 5.0 Rating.
Focusing on the mandatory questions is important as these directly contribute to your SAQ 5.0 Rating. Optional questions provide additional insights for your customers but do not directly influence the SAQ 5.0 Rating.

Steps

To view your questionnaire results and any gaps that may have been identified during the validation process:

1. Sign in to your SUPPLIERASSURANCE account.
2. On your 'Dashboard' find the completed questionnaire that you want to view the results for (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. Select the 'Answers' tab.
5. If any gaps have been identified during the validation process, they will be listed at the top of the 'Answers' tab. You can click on an individual gap to find out more about the gap.
6. A gap can either mean that the evidence you uploaded was not acceptable (an evidence gap) or it can mean that you could have missed an opportunity to declare a policy topic area that was found in your evidence but you did not select the answer option (a declaration gap). In either scenario, you should update your questionnaire response to address the gaps found.
7. To update your questionnaire response, choose the 'Update' icon on the top right of the page on the questionnaire tile.
8. Navigate to the questions identified in the feedback. Upload improved evidence for evidence gaps or select the correct policy options for declaration gaps.