Answer

You cannot change the DUNS number within an SAQ 5.0 questionnaire once it has already been completed. This is because it may have already been shared with one or more customers. You can only change a DUNS number during the first revision of your questionnaire response. The DUNS number must be a valid DUNS number and not already in use on your account or on the platform. If you need to complete a questionnaire for a different DUNS number, you should start a new questionnaire.

Background

A valid DUNS number is needed for you complete the SAQ 5.0. The DUNS number helps your customers to correctly identify your business.

Steps

If you are completing the SAQ 5.0 questionnaire for the first time:

1. Sign in to your SUPPLIERASSURANCE account.
2. Find the SAQ 5.0 questionnaire that you are in the process of completing (for the first time) on your dashboard (use filters and search if needed).
3. select the 'Respond' icon on the right side of the questionnaire tile.
4. Move through the questionnaire to the Profile section to question 0a.
5. Enter the new DUNS number at question 0a.
6. If you see an error, when you enter the DUNS number, it means that either the DUNS number is already in use on another SAQ 5.0 questionnaire on your account or in use on another organisation account on the SUPPLIERASSURANCE platform.
7. If the DUNS error includes a link, select the link to be directed into the existing questionnaire on your account. Otherwise, use our chat service for support with the DUNS number.
8. Once you have entered a valid DUNS number at question 0a, progress through the questionnaire using 'Next question'.
9. Submit your SAQ 5.0 questionnaire response for validation.

1. Sign in to your SUPPLIERASSURANCE account.
2. If you have received a request from a customer with an invitation code, choose the 'Enter invitation code' option from the top right of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.
7. If you do not have a request from a customer, choose 'Start a new SAQ 5.0' from the other options menu on the top right of your Dashboard.
9. Progress through the questionnaire and enter the new DUNS number at question 0a.
10. You may be asked to make payment before you can submit the SAQ 5.0 response for validation and receive an SAQ Rating for this new DUNS number.