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One or more 'Gaps' may be raised by the Validating team if one or more pieces of evidence you have provided do not meet the criteria. For every Gap you may receive, a reason for rejection will be provided to support you with what is missing or requires to be amended.


An email will be sent to you directly as soon as the Validation Process has been completed. You will be asked to check your SAQ 5.0 response and are able to change the evidence or the answer for the question(s). If you would like to review the SAQ guidance and acceptable evidence, you will be able to find this information next to each question of your SAQ 5.0.


To view your 'Gaps', follow the below steps:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing SAQ 5.0 by searching with location details
3. Select 'View' and you will be taken to the SAQ results/answer page
4. Scroll further down, and you will be able to view your Gaps within the red notification box
5. To review the information in more detail for each Gap, you can select each reference separately
6. To update your results and change your evidence, select 'Update SAQ to improve your score'
7. Exchange the documentation filling the Gap information and progress through the questions
8. Submit your SAQ 5.0 for validation so that your new evidence can be validated

Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

NQC will aim to respond to all support queries within 2 working days.

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