Answer

If the Validation Team finds that the evidence you uploaded covers an answer option that was not selected by you then a 'declaration gap' will be raised to support you and make you aware of this.

Background

This change has been introduced to support you when you have underrepresented your evidence and missed an opportunity to secure extra marks within the SAQ 5.0.
To receive the marks for the originally unticked answers, you will need to take action and update your SAQ based on the received 'declaration gap'. To do this, you will need to update your SAQ 5.0 and select the necessary answer option(s).

Steps

To view your 'Declaration gaps', follow the below steps:

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing SAQ 5.0 by searching with location details
3. Select 'View' and you will be taken to the SAQ results/answer page
4. Scroll further down, and you will be able to view your 'Declaration gaps' within the red notification box
5. To review the information in more detail for each 'Declaration gap', you can select each reference separately
6. To update your results and change your evidence, select 'Update SAQ' to improve your score
7. Select the areas found within your evidence following the 'Declaration gap' information and progress through the questions
8. Submit your SAQ 5.0 for validation so that your new responses can be validated and improve your score


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.