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You can 'Unlock' your selected answers by selecting 'Unlock HQ template answer'.


By 'Unlocking' your answers, you are allowing these set questions to be answered by users in a different manner. By enabling you to have more control over documents used as evidence in your SAQ declarations for multiple questionnaires within your organization, the answers and evidence you provide by completing one SAQ 5.0 can be locked once the documents have been approved by the validation team. You can decide how other SAQs within your organization are being answered, meaning, the same answers will be applied to any new and updated SAQs of your organization.


1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the now completed SAQ 5.0 whose answers you wish to 'unlock'
3. Select 'View'
4. Scroll further down to view your previously given answers for individual questions
5. Select the arrow pointing upwards, on the left-hand side of the category name to expand and view all answers
6. At the question you 'locked' the answer for, select 'Unlock HQ template answer'
7. A notification will appear for you to confirm your choice of 'unlocking' the selected answer
8. To 'Unlock' your answer, select 'Unlock'

Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

NQC will aim to respond to all support queries within 2 working days.

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