Answer

Yes. If you register your organisation for the first time on the platform, the platform allows you to set yourself as a primary contact. The primary contact will then have visibility of all customer requests.

Background

As the platform has been in use for many years, it is possible that a colleague has already registered an organisation account and made themselves the Primary Contact. Users with the User Manager permission can change who the Primary Contact is.

Steps

To change the Primary Contact for all customer requests (only possible if you have the User Manager permission)

1. Sign in to your SUPPLIERASSURANCE account.
2. On your dashboard, from the 'More Options' menu on the right side, select 'Users'.
3. This screen shows all existing users.
4. Select 'Set organisation contacts' at the bottom of the page.
5. Select the user who should be the Primary Contact.
6. Click 'Save'.