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Respond to a Product Information Request

Platform users may be invited to provide information about their products or components as part of a buyers supply chain mapping programme.


I’ve been invited to provide information about my products

If you have received an email invite, the product information request will be visible under the Supply Chain Requests option from your Dashboard.

1. Find a request

Click on Supply Chain Requests under Options from your Dashboard. Go to the Received tab to view all new requests. In the Received tab, you will be checking if the product information provided by your buyer is correct or not. Before eventually providing the component data for these products in the Confirmed tab. If you wish to review offline, you can click on Export at the bottom of the page.

2. Edit a request

You will see that all requests are marked CORRECT by default. If the product information request is not correct or you want to change or add information, you can choose the relevant link within each product request.

Requests by default are grouped together if the same product is shipped to multiple locations. If you need to edit this shipping information, you will first need to turn off Grouping using the filter on the right-hand side.

Manage shipping from location – This can be used to change the current Shipping from Address or input additional addresses. If you wish to add a new shipping from address please tick ‘Add an additional shipping from location (Create a new request)’ and then click ‘Save’,

Exclude request – This will mark the request as EXCLUDED. EXCLUDED requests will remain in the Received tab when you press Confirm Requests. This can be used in case you wish to action said request/s at a later date.

This information is not correct – This will mark the request as INCORRECT. INCORRECT requests will be moved to the Confirmed tab, and will be relayed to your buyer. If the shipping from address is wrong, instead of marking the request as INCORRECT please amend it by clicking on ‘Manage shipping from location’ instead.

If you want to process some of the requests while you confirm others, you can choose the Exclude request link and come back at a later date to confirm.


Export your confirmed requests and add in component information

Once you have confirmed your product information, you will need to export the data and add in component information to complete the information request for your buyer.

1. Export requests

Click on Supply Chain Requests under Options from your Dashboard. Go to the Confirmed tab and click on Export requests at the bottom of the page which will take you to a Template Guidance page where you can export the template spreadsheet on the right hand side under Options, along with guidance on the left as to how to fill out the template.

2. Completing the request template

The template that you download from the system will be pre-populated with the product information (in columns A to O) that you have confirmed is correct. Once the template has been downloaded, by default you will only have space to input one per component per product. You need to add in information about the components that go in to each of your products and the suppliers that provide these components (in column P onwards).

Should you need to enter more than one component, you will need to duplicate the product information in the spreadsheet template. You are able to do this by inserting the relevant number of rows and duplicating the data from column A to O (you can copy and paste or highlight the pre-populated row and empty ones the select Ctrl & D). Complete this as many times as needed until all of your components for the product has been listed. The Template Guidance page highlights which columns are mandatory to fill out and what type of information is required.

Please see below product number 63215KG1 as an example. This product consists of 3 components, in which case you would insert 2 extra rows and copy over the data, before entering component information in all 3 rows from column P onwards.

3. Upload the completed request template

Click on Supply Chain Requests under Options from your Dashboard. Go to the Uploaded Components tab and click on Upload requests at the bottom of the page to upload your completed template spreadsheet. Please ensure to save your template as a .csv file, as this is the only format that can be uploaded. If any issue should arise, please contact us.

Your request will show as Pending while NQC checks the data. Once the check is complete, you will be notified and the requests will show as Completed in the Uploaded Components tab. At this point, the next step is to invite your suppliers to take part in the Supplier Assurance Mapping Initiative.Your request will show as Pending while NQC checks the data. Once the check is complete, you will be notified and the requests will show as Completed in the Uploaded Components tab. At this point, the next step is to invite your suppliers to take part in the Supplier Assurance Mapping Initiative.


Inviting your suppliers to provide their component information

Once your component and supplier data has been checked by NQC, you will be able to send out invites to your own suppliers requesting them to provide information on the components they supply to you.

1. Communicating with your suppliers

Before you issue any invitations from the platform, consider notifying your suppliers about the request and the mapping initiative. A template invitation letter is available for you to download from the platform to use for this purpose (you can amend this template in any way you see fit). You should encourage your suppliers to participate, and obtain the direct point of contact who can action the request.

2. Inviting your suppliers to provide their component information

Once you’ve done this, click on Supply Chain Requests under Options from your Dashboard. Go to the Drafted tab and click on Send requests at the bottom of the page to issue an email invitation to your suppliers. Once the requests have been sent, they will show in the Sent tab.

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