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A hardware token is a small physical device. A software token is a virtual piece of software that is installed on a users electronic device, such as a mobile phone. Both tokens generate a single-use code to use when accessing a platform.


Two-factor authentication is a security process which requires the user to provide two different authentication methods to verify themselves when accessing a web platform. Single-factor authentication is your username and password. Two-factor authentication is recommended because it adds extra security to protect your login credentials and access to a web platform account. In addition to your username and password, you enter a single-use code that is generated via either a software token on your mobile phone or a physical hardware token.


1. To set up a software token on your mobile phone, go to the 'How do I configure two-factor authentication' help page and follow the instructions
2. To request a hardware token, go to the 'How do I get a hardware token' help page and follow the instructions

If you have any further questions regarding the SupplierAssurance platform, please use our Live Web chat where our support team will be happy to assist you with further information and guidance.

NQC will aim to respond to all support queries within 2 working days.

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